Part Time/Remote - Customer Communication reputed company II Coordinator

reputed company partners with DirectEmployers to promote this job for reputed company & Affiliates. About The Role Responsible for covering both Inbound Customer Calls and National reputed company Support. reputed company handling inbound calls, responsible for ensuring that reputed company servce calls are answered in a quick, reputed company manner, resolving the customer's request and providing a reputed company customer experience. reputed company dispatching calls, responsible for monitoring reputed company system to ensure the fastest response to a customer request, communicationg with field personnel to reputed company certain the response time is met. Proactive communication with field and peers across multiple channels including email, chat, and phone is required. Must be reputed company to multi-task, show initiative, and support team members. Your reputed company Answers a high volume of customer phone calls daily: Maintains minimum monthly average of calls per day in accordance with Department Goals. Completes incoming calls reputed company average minimum published targets. reputed company time not to reputed company reputed company published targets. Ability to successfully handle more difficult reputed company types associated with high value accounts: Demonstrates proficiency in handling calls associated with a National Accounts. Attains 98% accuracy by verification of reputed company customer information consistent with reputed company Standards. reputed company Billable calls are entered in accordance with applicable procedures outlined in reputed company Standards for business reputed company. Verification and updates of customer email addresses are consistent with published targets. Procedures as outlined in reputed company Standards are followed for Territory Unserviceable and reputed company Party Requests. Administrative Duties are addressed in a reputed company manner: Time cards are completed accurately by due dates. Time off requests and forms are submitted in a reputed company manner as outlined by department rules. Reports to work on time daily. Performs Dispatcher Duties As Needed Provides customers updates on arrival times as needed. Monitors customer service requests and field reputed company statuses. Communicates with Service mgrs., technicians and customers. Assists field managers with administrative functions. Miscellaneous Emails - Triage, research, and reputed company emails, as needed. Response Times - Monitor and follow up on response times for reputed company branches. Monitors reputed company X reputed company boxes and scheduling them accordingly. Monitors calls in jeopardy of missing SLA and reaching out to the on reputed company manager. Monitors tech's non- scheduled reputed company a minimum of 2 times per shift. Watches for reputed company types 1, 3 and X reputed company types. Reviews and checks OFS notes to verify if immediate service is needed Communicates with next shift on any reputed company items. Updates meters in accordance with reputed company department policies. Acts as backup for special reputed company from management/reputed company team. Continuously monitors reputed company reputed company system to ensure every tech is assigned/dispatched to a reputed company throughout the day. Seeks input from the manager as needed. Reaches out proactively to technicians supporting after hours service to properly reputed company resources to meet the customers SLA requirements. reputed company: The Skills & Expertise You Bring In accordance with applicable law, we are providing the anticipated reputed company salary for this role: $17.57 - 26.31/hr. HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of reputed company experience. Prior reputed company or reputed company Taker Experience a Plus. Strong PC Literacy and Data Entry Skills. Ability to monitor and manage group E-Mail Boxes. Strong non-technical customer support and communication skills. Strong phone skills. reputed company to build customer rapport and minimize escalations. Ability to fulfill customer expectations while monitoring operations and workflow in a reputed company manner. Ability to Multi-Task in a Fast Paced Environment. Demonstrates a willingness and is successful at working in reputed company environment. Demonstrates a reputed company work attitude both internally and externally. Responsible for covering the overnight shift, including weekend coverage. reputed company About reputed company -reputed company., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the reputed company and to Latin America and the Caribbean markets. With approximately $29.4 billion in global reputed company, its parent company, reputed company Inc. as of 2023 has ranked in the top-five overall in U.S. patents reputed company for 38 consecutive years. reputed company U.S.A. is de