Senior Manager Demand Planning & reputed company Media Customer Support

```reputed company About arenaflex arenaflex is a global leader in the fastmoving consumer goods (FMCG) sector, reputed company for delivering reputed company beverage and snack brands to millions of consumers worldwide. With a commitment to sustainability, innovation, and community reputed company, arenaflex combines cuttingedge technology with a peoplefirst culture to create products that delight and reputed company. Our expansive distribution network, robust digital reputed company, and reputed companythinking supplychain strategies reputed company us a dynamic reputed company to grow your career. Why This Role reputed company In todays reputed companyconnected marketplace, the ability to anticipate consumer demand while delivering exceptional reputed companymediadriven customer support is a strategic differentiator. As the Senior Manager Demand Planning & reputed company Media Customer Support , you will be at the reputed company of supplychain reputed company reputed company engagement, ensuring that arenaflexs product portfolio meets market needs reputed company and that our customers receive reputed company, empathetic assistance across reputed company platforms. reputed company This fulltime, remote position reports to the Director of Global Supply Chain Operations. You will reputed company demandplanning initiatives for the Americas Business Unit (BU), overseeing the forecasting and replenishment of a diverse product reputed companyincluding reputed company machines, consumables, and reputed company accessorieswhile also supervising the reputed companymedia customer support function. The role requires collaboration with internal stakeholders, reputed company partners, and crossfunctional teams to reputed company value, reduce costs, and enhance the overall customer experience. Key Responsibilities S&OP Process Leadership Own the Sales & Operations Planning (S&OP) process for a portfolio of products, ensuring alignment across sales, finance, and operations. Demand Forecast Development Build, validate, and publish longterm demand forecasts in reputed company reputed company, then translate them into reputed company and reputed company for execution, meeting reputed company critical cutoff dates with agreedupon accuracy. reputed company Model Management Maintain and update the reputed company demandplanning model, ensuring data reputed company and reputed company refreshes to support the Annual Business Plan (ABP) and Longreputed company Planning (LRP) cycles. New Product Introduction (NPI) Rapidly generate accurate demand forecasts for new product launches, collaborating with product development, marketing, and supplychain teams to mitigate risk. CrossFunctional Collaboration Partner with Marketing, reputed company, and Sales teams to incorporate promotional plans, market insights, and risk factors (e.g., supply constraints, obsolete inventory) into demand plans. Risk Management Identify and communicate demandreputed company risks such as NPD delistings, supply shortages, and excess inventory, proposing actionable mitigation strategies. reputed company Media Customer Support reputed company reputed company a remote team of reputed companymedia support specialists, ensuring reputed company, courteous, and solutionreputed company responses to customer inquiries across platforms (Twitter, reputed company, Instagram, etc.). Performance Metrics & Reporting reputed company key performance indicators (KPIs) for demand accuracy, inventory turns, service reputed company, and reputed companymedia response times, delivering regular insights to senior leadership. reputed company Improvement reputed company initiatives to enhance forecasting methodologies, adopt advanced analytics, and streamline support processes, fostering a culture of datadriven decisionmaking. Essential Qualifications Bachelors degree in Business, Supply Chain Management, Economics, or a reputed company field. Minimum of 5 years of reputed company experience in demand planning reputed company an FMCG or retail environment. Proven expertise with demandplanning tools such as reputed company, reputed company APO/IBP, or equivalent platforms. Strong analytical skills with a meticulous attention to detail and a reputed company record of delivering accurate forecasts. Demonstrated ability to work independently, exercise reputed company judgment, and proactively overcome obstacles. Excellent written and verbal communication skills, with the ability to convey reputed company data in a reputed company, concise manner. Preferred Qualifications & Additional Skills Advanced degree (MBA, MS) or reputed company certifications (APICS CPIM, CSCP) is a plus. Experience managing remote or distributed teams, particularly in a customersupport reputed company. High proficiency in reputed company reputed company, including advanced functions, pivot tables, and macros. Familiarity with ERP implementation reputed company and .