Remote Customer Success & QA Automation Specialist, Family Law SaaS (Remote

Note: The job is a remote job and is open to candidates in USA. SecureSplit is a vertical SaaS platform that helps professionals in family law manage financial aspects of divorce with accurate, state-specific calculations and clear reporting. They are seeking a Senior Customer Success & QA Automation Specialist who will act as a subject-matter expert in family law while ensuring product quality and customer satisfaction through functional QA and light test automation. Responsibilities Act as a subject-matter expert for family law and divorce financial workflows, including asset division, child support, spousal support, and financial disclosures Support onboarding and early adoption for attorneys, mediators, and Certified Divorce Financial Analysts (CDFAs) Answer complex workflow and domain questions from customers with confidence and clarity Translate customer feedback, confusion, and edge cases into actionable product improvements Own functional and exploratory testing across core workflows: case setup, financial intake, calculators, reporting, and court-ready outputs Validate state-specific logic, rules, and calculation behavior from a real-world legal perspective Create and maintain test cases, regression checklists, and release validation plans Identify legal risk scenarios and edge cases before they reach customers Build and maintain lightweight UI or API test automation for critical workflows Identify where automation adds the most value versus manual testing Partner closely with Engineering during sprint QA cycles and releases Use HubSpot Service Hub to manage tickets, issues, and customer trends Analyze recurring questions, defects, and friction points to improve product and support workflows Help design AI-assisted support, self-service content, and automated triage to scale Customer Success without scaling headcount Skills 3+ years of experience in Family Law, Divorce Financial Planning, Legal Operations, Legal Tech, Customer Success, QA, or B2B SaaS Strong working knowledge of divorce and family law workflows, not just theory Experience working directly with attorneys, mediators, or financial professionals Hands-on experience with functional QA for complex, rules-based systems Comfortable working across Product, Engineering, and Customer Success in a startup environment Experience using HubSpot (Service Hub or CRM) for customer support or success Experience with test automation tools such as Cypress, Playwright, or Selenium Exposure to AI-powered support tools or automation workflows Background in legal tech, fintech, or regulated SaaS products Experience supporting multi-state or compliance-heavy platforms Benefits Early-stage equity or option participation may be available for the right candidate Remote-first role with flexible hours, aligned to United States time zones Company Overview SecureSplit is a SaaS platform built for divorce financial planning professionals. It was founded in 2025, and is headquartered in Newark, Delaware, US, with a workforce of 2-10 employees. Its website is Apply tot his job Apply To this Job Company : careerwave.lovestoblog Salary : Work from home .