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Job DescriptionDirector of Customer Success Marketing Services (SEO, Content & Organic Growth) \ NLocation / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST) \ NType: Full-time working out of Office in Mumbai (Andheri East) \ NAbout Pepper \nPepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation. Formerly Pepper Content, we've rebranded as "The Anti-WPP", building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs. \ NOur platform and servicesbring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programsall on one intelligent system designed for enterprise growth and efficiency. \ NAt Pepper, you'll be partof a team shaping the future of marketing services, where SEO, content, customer success, and technology converge to deliver outcomes that matter. \ NRole Overview \nWe are seeking a Director of Customer Success Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels. \ NThis role is P&L accountable - you'll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience. \ NYou'll be a leader and builderhands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams. \ NThis is an opportunity for someone entrepreneurial, operationally excellent, and deeply experienced in organic marketing services to help scale Pepper's success engine alongside our customers and product roadmap. \ NWhat You'll Own \nCustomer Success & Growth Outcomes \ N \n Lead a team responsible for client adoption, retention, and expansion across enterprise portfolios.\ N Set and deliver againstUS-level customer experience KPIs, including NPS, retention, growth, and portfolio profitability.\ N Build trusted executiverelationships with CMOs, Heads of Marketing, and growth leaders.\ N Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority.\ N\nP&L & Portfolio Management \ N \n Own the Profit & Loss responsibility for a portfolio of enterprise accounts.\ N Forecast, plan, and deliver revenue growth, renewals, and upsell motions.\ N Collaborate with sales,strategy, and marketing to develop scalable pricing and service models.\ N\nDelivery Leadership & Systems Building \ N \n Architect and refine delivery systems, playbooks, and operational frameworks that ensure predictable outcomes and world-class execution.\ N Ensure cross-functionalcoordination between SEO, content operations, analytics, product, and automation teams.\ N Champion process excellence across onboarding, engagement, delivery, and reporting.\ N\nDomain Expertise &Strategic Consulting \ N \n Provide senior strategic guidance across SEO, organic growth, content strategy, creative campaigns, and performance measurement.\ N Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact.\ N Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.\ N\nWho We're Looking For \ NRequired Experience \n \ N 10+ years in a customersuccess, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth).\ N Proven experience owning P&L, revenue growth, and profitability with enterprise clients.\ N Strong domain expertiseacross SEO strategy, content marketing, organic audience growth, and performance measurement.\ N History of building or scaling delivery systems, playbooks, or platforms that support service excellence.\ N Comfortable with data-driven decision-making and using insights to drive customer outcomes.\ N Outstanding communication skills and ability to interact with senior client stakeholders.\ N\nPreferred Attributes \ N \n Experience in a technology-led services environment, blending delivery with product/system innovation.\ N Familiarity with or passion for AI, automation, and tech-enabled growth engines in marketing.\ N Demonstrated ability tooperate in ambiguous, high-growth contexts where systems and culture are evolving.\ N Ent .
Here's where they are, who's hiring them, and what to say in your interview.
27.322Jobs
5.920SG
62%EN
Singapore alone has 5,920 of them. India has 3,543. The US has 2,443. If you're looking at a marketing role, geography matters: check WorkMundi's location filters to see which regions match your visa status and timezone. Don't apply everywhere; apply where you can actually work.
Four employers are posting at scale: SIMPLE RECRUIT (1,205 jobs), ROYAL ORG PTE. LTD. (795), SKILLMATCH RECRUITMENT (435), and jobgether (371). If you see a job from one of these names, you're looking at a company that hires marketing roles repeatedly. That's a signal of stability—and a chance to learn their hiring patterns across multiple openings.
In your interview, expect this question: 'Tell us about a time you measured the success of a campaign.' Marketing hiring managers ask this because they want proof you think in metrics, not hunches. Come with a real example—conversions, clicks, revenue, engagement rate, cost per acquisition—pick the metric that mattered most. Show you track what you do.
16,882 of these 27,322 job ads have text written in English. That's the ad itself, not necessarily the language the job requires. Read the job description carefully to confirm what languages the role needs.