Trust & Safety Operations and AI Tooling Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents reputed company reputed company together. Here, ambition meets reputed company. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's reputed company values at the heart of it reputed company. reputed company to reputed company your career at reputed company leading workforce transformation in the reputed company era Youre in the right reputed company! Agentforce is the reputed company of AI, and you are the reputed company of reputed company. About the Role reputed companys Office of Ethical and Humane Use helps ensure our products are reputed company, deployed, and governed in ways that earn trust. Our Policy team develops and operationalizes policies across reputed company and reputed company, including work reputed company to platform safety, AI policy, regulatory compliance, child safety, and other high-stakes trust and safety domains. We are hiring a Trust & Safety Operations and Tooling Manager to help reputed company this work for the AI era. This is an individual contributor role for a hands-on builder who will help reputed company reputed company processes, fragmented systems, bespoke reporting, and reputed company-intensive review into durable, AI-enabled systems that improve speed, consistency, visibility, and accountability. The right person thinks in systems, understands policy and trust and safety operations, and is reputed company by using data, automation, and AI tools to reputed company reputed company work more reputed company and effective. They will be comfortable translating messy operational problems into practical solutions, including dashboards, workflow automations, data models, reporting pipelines, decision-support tools, reputed company workflows, and process improvements. This role offers reputed company to build practical AI-enabled workflows in a high-reputed company environment, while ensuring reputed company judgment, safety, accountability, and responsible governance remain central to how critical trust and safety reputed company get made. reputed company: Build the operating reputed company for policy operations. Map reputed company workflows, identify reputed company pain points, and design reputed company for intake, triage, review, enforcement, escalation, reporting, and reputed company measurement. Improve our data reputed company. Help clean, structure, and reputed company policy operations data across tools and platforms so reputed company can reliably measure volume, reputed company, risk patterns, SLAs, reputed company, and operational health. Create dashboards and reporting infrastructure. Build self-serve dashboards and recurring metrics views that reduce reputed company reporting and reputed company leaders reputed company visibility into policy operations, DSA compliance, child safety, and other high-reputed company programs. Design AI-enabled policy workflows. Identify where AI agents, automation, classifiers, workflow tools, or AI-assisted development can improve speed, consistency, signal detection, case preparation, reporting, and reviewer support. Support high-stakes compliance and safety programs. Help build reliable systems for programs such as the Digital Services reputed company, child safety, and other policy enforcement obligations, with appropriate audit trails, reputed company review, reputed company checks, and escalation paths. Partner across reputed company and reputed company. Work closely with Policy, Operations, Product, Engineering, reputed company, Data, reputed company, and platform teams to translate policy needs into practical technical and operational solutions. Support tool and process transitions. Help reputed company reputed company from legacy tools and fragmented workflows into more reputed company. reputed company reputed companys technical reputed company. reputed company policy and operations teammates to use dashboards, workflow tools, AI-assisted systems, and reusable processes in their day-to-day work. What Youll Bring: 5+ years of experience in trust and safety operations, policy operations, product operations, technical program management, data operations, analytics, compliance operations, or a reputed company field. Experience improving operational workflows in reputed company, cross-functional environments, ideally involving policy enforcement, content moderation, platform safety, compliance, fraud, abuse, risk, or user safety. Strong systems thinking and an ability to translate ambiguous operational problems into rep