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Director of Customer Success Marketing Services (SEO, Content & Organic Growth) Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST) Type: Full-time working out of Office in Mumbai (Andheri East) Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation . Formerly Pepper Content, weve rebranded as The Anti-WPP , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs. Our platform and services bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programsall on one intelligent system designed for enterprise growth and efficiency. At Pepper, youll be part of a team shaping the future of marketing services , where SEO, content, customer success, and technology converge to deliver outcomes that matter. We are seeking a Director of Customer Success Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels. This role is P&L accountable - youll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience. This is an opportunity for someone entrepreneurial, operationally excellent, and deeply experienced in organic marketing services to help scale Peppers success engine alongside our customers and product roadmap. Customer Success & Growth Outcomes Set and deliver against US-level customer experience KPIs, including NPS, retention, growth, and portfolio profitability. Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders. Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority. P&L & Portfolio Management Own the Profit & Loss responsibility for a portfolio of enterprise accounts. Collaborate with sales, strategy, and marketing to develop scalable pricing and service models. Delivery Leadership & Systems Building Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams. Domain Expertise & Strategic Consulting Provide senior strategic guidance across SEO, organic growth, content strategy, creative campaigns, and performance measurement. Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact. Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities. Required Experience ~10+ years in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth). ~ Proven experience owning P&L, revenue growth, and profitability with enterprise clients. ~ Strong domain expertise across SEO strategy, content marketing, organic audience growth, and performance measurement . ~ History of building or scaling delivery systems, playbooks, or platforms that support service excellence. ~ Comfortable with data-driven decision-making and using insights to drive customer outcomes. ~ Experience in a technology-led services environment , blending delivery with product/system innovation. Familiarity with or passion for AI, automation, and tech-enabled growth engines in marketing. Be a key architect of how Pepper delivers outcomes, not just services blending SEO, content, data, and automation to fuel client impact. Help shape Peppers go-to-market and customer success roadmap , contributing insights that influence product and platform investment. Pepper is building a next generation of marketing services that combines creative talent, AI, automation, and strategic insight. .
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Four employers are posting at scale: SIMPLE RECRUIT (1,205 jobs), ROYAL ORG PTE. LTD. (795), SKILLMATCH RECRUITMENT (435), and jobgether (371). If you see a job from one of these names, you're looking at a company that hires marketing roles repeatedly. That's a signal of stability—and a chance to learn their hiring patterns across multiple openings.
In your interview, expect this question: 'Tell us about a time you measured the success of a campaign.' Marketing hiring managers ask this because they want proof you think in metrics, not hunches. Come with a real example—conversions, clicks, revenue, engagement rate, cost per acquisition—pick the metric that mattered most. Show you track what you do.
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