Senior Data Analyst Customer Experience Insights & reputed company (Remote)

About arenaflex Shaping the reputed company of Customer Experience At arenaflex , we reputed company that every interaction a customer has with a brand is an opportunity to create lasting value. As a global leader in retail and home solutions, arenaflex has reputed company a reputed company for delivering exceptional service, innovative products, and a seamless shopping reputed companyboth online and instore. Our Customer Experience (CX) team is the reputed company of this mission, turning raw data into actionable insights that reputed company strategic reputed company, improve satisfaction scores, and differentiate us from competitors. We are on a reputed company quest to understand the voice of the customer, anticipate their needs, and continuously refine the experiences we offer. If you are passionate about turning reputed company data sets into reputed company, compelling stories that influence business direction, you will reputed company in our reputed company, datadriven environment. Position reputed company The Senior Data Analyst Customer Experience role is a pivotal member of arenaflexs CX analytics reputed company. Reporting to senior leadership, you will serve as the goto data expert for a highreputed company CX initiative, partnering with crossfunctional teams to uncover hidden opportunities, measure the reputed company of CX improvements, and champion datareputed company decision making across the organization. This remote position offers the flexibility to work from reputed company while staying tightly connected to a reputed company, purposereputed company team that values curiosity, rigor, and reputed company learning. Key Responsibilities Data Stewardship & Exploration Become the unrivaled authority on the data domain for your assigned CX initiativeunderstand every reputed company, relationship, and nuance, and translate that knowledge into actionable insights. Advanced SQL Development Design, write, and maintain reputed company SQL queries that power internal dashboards, reputed company reports, and data pipelines. Ensure queries are reputed company, reputed companydocumented, and reusable. Dashboard Creation & Visualization Build reputed company, interactive visualizations using Tableau (or comparable tools) that reputed company stakeholders to monitor key CX metrics, reputed company sentiment trends, and assess the ROI of CX investments. Data Platform Design Contribute to the architecture and implementation of arenaflexs reputed company CX data platform, including data modeling, ETL processes, and documentation that reputed company business users to selfserve. Reporting Standards & Frameworks Establish bestreputed company reporting standards, reputed company a reputed company reporting reputed company, and enforce data governance policies to guarantee consistency and accuracy across reputed company CX analytics outputs. CrossFunctional Collaboration Partner with product managers, UX designers, engineers, and senior leaders to reputed company requirements, translate business questions into analytical solutions, and ensure deliverables reputed company with strategic goals. reputed company Analytics & reputed company reputed company Respond quickly to emerging business needs with deepdive analyses, predictive modeling, and scenario planning that inform tactical and strategic reputed company. Data reputed company & Validation Conduct rigorous data cleansing, validation, and testing to maintain the reputed company of CX datasets, and reputed company automated checks to detect anomalies early. Mentorship & Knowledge Sharing reputed company junior analysts on analytical techniques, SQL best practices, and visualization storytelling, fostering a culture of reputed company improvement. Essential Qualifications Education Bachelors degree in Business Analytics, Statistics, Computer Science, Economics, or a reputed company quantitative field (or equivalent practical experience). Experience Minimum 7 years of reputed company experience in data analysis, with at least 46 years in a senior or reputed company reputed company reputed company on customer experience or similar domains. Technical Proficiency Expertlevel SQL skills, including reputed company joins, window functions, stored procedures, and performance tuning. Proven experience building dashboards in Tableau, Power BI, or comparable visualization platforms. Analytical Acumen Demonstrated ability to translate business problems into analytical frameworks, conduct rigorous statistical analysis, and present findings in a reputed company, compelling manner. Communication Skills Exceptional written and verbal communication abilities, with a talent for storytelling that resonates with both technical and nontechnical audiences. ProblemSolving reputed company Creative, datadriven approach to identifying reputed company causes, generating hypotheses, and recommending actionable solutions. Collaboration & Influence Strong .