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SALES AND CUSTOMER SERVICE MANAGER Department: Sales & Operations Location: Dar es Salaam Reports To: Chief Operating Officer Job Purpose The Sales and Customer Service Manager will take full ownership of sales and customer service performance across the branch, covering restaurant, bakery, counter, and food service operations. The role is responsible for driving sales, achieving monthly targets, leading customer-facing teams, maintaining excellent service standards, and supporting efficient branch operations. Key Responsibilities1. Drive Sales and Achieve Targets Own daily, weekly, and monthly sales performance and targets. Drive sales across restaurant, bakery, counter, and food service operations. Identify sales gaps and implement immediate corrective actions. Develop practical initiatives to increase customer traffic, repeat business, and customer spending. Work with the branch team to maximize all sales opportunities. 2. Lead the Team Lead the sales and customer service team from the front. Train, coach, direct, and hold team members accountable for performance. Ensure staff meet company standards for service, productivity, discipline, and professionalism. Build a strong, energetic, customer-focused, and results-driven team. 3. Customer Service Ensure every customer receives fast, professional, and excellent service. Monitor the overall customer experience across all customer touchpoints. Handle customer complaints and ensure they are resolved quickly. Use customer feedback to identify and address service gaps. 4. Support Branch Operations Work closely with the Branch Manager and operations team to ensure smooth restaurant and bakery operations. Ensure product availability, presentation, quality, hygiene, and daily standards support customer satisfaction and sales growth. Monitor issues affecting customer experience and coordinate with relevant teams to resolve them. Support proper control of stock, wastage, and costs within customer-facing operations. 5. Performance and Reporting Track sales, customer service, and team performance. Monitor performance against targets, identify gaps, and implement corrective actions. Prepare accurate sales and performance reports for management. Provide regular updates on sales performance, customer feedback, challenges, and opportunities. Qualifications and Experience Extensive experience in restaurant, bakery, hotel, retail, or food service operations. Proven experience in sales, customer service, branch management, or operations management. Strong record of driving and achieving sales targets. Strong hands-on leadership and team management skills. Customer-focused, results-driven, and comfortable working under target pressure. Strong knowledge of customer service, sales performance, stock, quality, hygiene, and basic cost control. Confident with Excel, POS systems, and performance reporting. Key Performance Indicators (KPIs) Achievement of sales targets. Sales growth and customer traffic. Customer satisfaction and complaint resolution. Team productivity and performance. Service quality and compliance with company standards. Reduction of sales gaps, wastage, and customer service issues. Accuracy and timeliness of performance reporting. The role combines the key commercial and leadership responsibilities from the original Branch Manager position with a stronger focus on sales and customer service. How to Apply Interested candidates should send their CV to: Email: nnshera@ymail.com WhatsApp: 068 551 5332 Apply today and start immediately.
Here's where they are and how to stand out in your applications.
14.070Jobs
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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