Key Account Manager

Company Description Xenon Forte – Zagreb d.o.o. is part of a regional group together with Xenon Forte Ljubljana, Xenon Forte Crna Gora, and Xenon Forte Sarajevo, providing marketing, technical support, and distribution for Kyocera, Synology, Plustek, and Czur products across Croatia, Slovenia, Bosnia and Herzegovina, and Montenegro. The company focuses on distributing and selling information and communication technology products and services in these markets. Its core business is the distribution and sale of printers, multifunctional devices, and document management services from the Japanese corporation Kyocera. Xenon Forte – Zagreb d.o.o. collaborates closely with partners and clients to deliver reliable solutions and long-term support. Team members work in an environment that values professional development, customer focus, and technological innovation. Role Description The Key Account Manager is a full-time, on-site role based in Zagreb, Croatia. This role is responsible for managing and growing relationships with key accounts, ensuring high levels of satisfaction, retention, and revenue growth. Daily tasks include maintaining regular contact with key customers, understanding their business needs, proposing tailored solutions, and preparing offers and contracts. The Key Account Manager will coordinate with internal teams for pricing, logistics, and technical support, and will monitor sales performance, market trends, and competitor activities. The role also involves creating business plans for strategic accounts, forecasting sales, reporting results to management, and representing the company at meetings, presentations, and industry events. Qualifications Strong Account Management and Key Accounts skills, with experience handling strategic customers and building long-term partnerships. Analytical Skills to interpret sales data, market information, and customer requirements for informed decision-making. Business Planning capabilities, including forecasting, pipeline management, and development of account growth strategies. Customer Service skills to ensure responsive, solution-oriented support and effective communication with clients. Proven experience in B2B sales, preferably in information and communication technology or related fields. Ability to work independently, prioritize tasks, and meet targets in a dynamic environment. Excellent verbal and written communication skills in Croatian; proficiency in English is an advantage. Comfort with CRM tools, MS Office (especially Excel and PowerPoint), and basic understanding of IT/printing solutions. Bachelor’s degree in Business, Economics, IT, or a related field is preferred.