Operations Support - Mandarin

The Role The responsibility of the Sr. SME, Operations is responsible for providing policy expertise, operational support, and guidance to moderation teams within a fast-paced BPO environment. Duties and Responsibilities • Serve as the primary point of contact for policy-related questions and escalations from moderators and Team Leaders. • Review and resolve complex, sensitive, or high-risk moderation cases. • Support quality improvement... • Bachelor’s or Associate’s graduate with 1-2 years of working experience • Ability to motivate teams and rally the group toward organizational goals. • Excellent oral and written communication skills. • Passion for learning and creative problem-solving. • Strong knowledge of cultural context in the user countries supported. • Good knowledge of language of the countries supported is an advantage. • Flexible 24/7 environment