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Responsibilities: • Provide training for new hires to help them to be well-equipped with program knowledge & Soft skills, preparing them for real-life situations. • Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions to maintain agents' quality. • Identifying and resolving... • >1 year experience in Training/Teaching/Education background • Mandarin fluently + English communication • Experience in offline training newbie is a plus. • Ability to mentor, coach and provide direction to a team of employees • Willingness to work a flexible schedule