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Role Summary The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity. Technical Support · Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals. · Diagnose and resolve hardware, software, and network issues raised by plant users. · Install, configure, and maintain Windows OS, industrial applications, and security software. Manufacturing Systems & Applications · Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices. · Troubleshoot connectivity between OT (Operational Technology) and IT systems. · Coordinate installation, updates, and patching for plant-critical applications. Network & Infrastructure · Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony. · Coordinate with central IT for firewall policies and network security. Maintenance & Compliance · Perform periodic preventive maintenance across plant systems. · Maintain asset inventory, AMC records, and compliance documentation. · Support IT audits, data backup, antivirus deployment, and patch compliance. User Support & Training · Provide technical guidance to employees on system usage, safety, and best practices. · Conduct basic training sessions for plant and office staff. Vendor & Stakeholder Coordination · Liaise with vendors for equipment servicing, component replacement, and AMC. · Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations. Required Skills & Competencies · Strong knowledge of Windows OS, Active Directory, user management. · Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs). · Experience supporting manufacturing environments, OT/IT integration (preferred). · Hands-on exposure to industrial peripherals, barcode systems, production terminals. · Familiarity with CCTV, access control, printers, handheld devices. · Good analytical and troubleshooting capabilities. · Ability to prioritize and resolve issues under time pressure.