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About the opportunity We're looking for a multilingual Customer Services Representative to deliver exceptional technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction. This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast-paced Business-To-Business (B2B) technology environment. What you´ll do Deliver Outstanding Client Support: Provide first-line technical and operational support via phone and email, acting as the primary point of contact to our clients Guide clients through platform features, workflows and best practices Build and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality service Support the VDR Platform: Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities Deliver engaging online training sessions to help users maximize the platform´s capabilities Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required Drive Operational Excellence: Monitor client requests to ensure deliverables are completed accurately with within agreed timelines Work closely with cross-functional teams across multiple regions to coordinate successful client outcomes Follow established operational procedures and continuously contribute to delivering a best-in-class client experience Maintain Accurate Records: Document client interactions, support cases, and follow-up actions within internal systems Ensure job tracking, billing information, and administrative records remain accurate and up-to-date Support additional operational initiatives and projects as required Perform additional duties as reasonably requested
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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