Analista de Suporte N2 (Infraestrutura / End User Computing) - PRESENCIAL NYC OU LISBOA / N2 Support Analyst – Infrastructure / End User Computing On-site – NYC or Lisbon
—SP, SP
📅 24/08/2026
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Localização: Lisboa, Portugal 🇵🇹 | New York, EUA 🇺🇸 Modelo: Presencial Vagas: 1 em Lisboa e 1 em New York Sobre a oportunidade Buscamos Analistas de Suporte N2 para atuar em ambientes globais de Tecnologia, prestando suporte técnico presencial e remoto a usuários locais e internacionais. O profissional será responsável pelo diagnóstico e resolução de incidentes de Infraestrutura e End User Computing, além de atuar em projetos locais e globais, garantindo disponibilidade, segurança e qualidade no atendimento aos usuários. Principais responsabilidades e conhecimentos Suporte técnico N2 a usuários locais e globais; Atendimento presencial e remoto, diagnóstico, resolução e escalonamento de incidentes; Troubleshooting avançado em Windows e macOS; Suporte a VPN, Citrix, VDI, AnyDesk, TeamViewer e BeyondTrust; Diagnóstico de DNS, DHCP, TCP/IP, conectividade, latência, firewall e proxy; Atuação em ambientes Microsoft Azure e AWS; Administração de Active Directory e Microsoft Entra ID (Azure AD); Gestão de usuários, grupos, acessos e permissões; Suporte e administração de Microsoft 365, Exchange Online, Microsoft Teams e Google Workspace; Gestão de dispositivos e MDM com Microsoft Intune, SCCM/ConfigMgr; Inventário e gestão de ativos de TI; Monitoramento e suporte remoto utilizando NinjaOne; Atuação com segurança de endpoints utilizando SentinelOne; Suporte a soluções de segurança de acesso, como Zscaler; Gestão de incidentes, problemas e mudanças utilizando ServiceNow e Jira, seguindo práticas ITIL; Criação e atualização de documentação técnica, procedimentos e base de conhecimento; Participação em projetos e iniciativas de Infraestrutura e End User Computing. ____________________________________________________ Location: Lisbon, Portugal 🇵🇹 | New York, USA 🇺🇸 Work Model: On-site Open Positions: 1 position in Lisbon and 1 position in New York About the Opportunity We are looking for N2 Support Analysts to join global Technology environments, providing technical support to local and international users. The professional will be responsible for troubleshooting, resolving and escalating Infrastructure and End User Computing incidents, as well as participating in local and global projects, ensuring high-quality service, security and user experience. Key Responsibilities & Technical Skills Provide N2 technical support to local and global users; Provide on-site and remote support, including incident diagnosis, resolution and escalation; Advanced troubleshooting of Windows and macOS environments; Support for VPN, Citrix, VDI, AnyDesk, TeamViewer and BeyondTrust; Troubleshooting of DNS, DHCP, TCP/IP, connectivity, latency, firewall and proxy issues; Experience working with Microsoft Azure and AWS environments; Administration of Active Directory and Microsoft Entra ID (Azure AD); User, group, access and permission management; Support and administration of Microsoft 365, Exchange Online, Microsoft Teams and Google Workspace; Device and MDM management using Microsoft Intune and SCCM/ConfigMgr; IT asset inventory and lifecycle management; Remote monitoring and support using NinjaOne; Endpoint security and threat protection using SentinelOne; Internet and application access security using Zscaler; Incident, problem and change management using ServiceNow and Jira, following ITIL best practices; Creation and maintenance of technical documentation, procedures and knowledge bases; Participation in local and global Infrastructure and End User Computing projects.
Here's where they are and how to stand out in your applications.
19.149Jobs
10.110BR
2%EN
Brazil alone has 10,110 of them. Colombia has 4,664. If you're job hunting in Latin America, the analista role is everywhere—which means competition is real. But scale cuts both ways: more jobs means more chances to find the right fit.
Before you apply, map the geography. The top five countries by volume are BR, CO, CL, PE, and AR. Check whether the role you want exists in your region or whether you need to look across borders. Some positions may offer remote work; others won't say until you ask.
When you interview, expect questions about your process. Hiring managers for analista roles almost always ask: 'Walk me through how you'd approach a problem you've never seen before.' They want to hear your method, not just your answer. Show them you think systematically, that you ask clarifying questions, and that you break complex work into steps.
The employers posting most are COMPUTRABAJO, Confidencial, LEADERSEARCH SAS, and MAGNETO GLOBAL S.A.S. Research these companies before you apply. Understand their hiring patterns and what they value in candidates.