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Purpose & Overall Relevance for the Organization Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas). Responsibilities Provide independent Account operations support to all assigned customers in specific market. Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales. Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc. Returns and complaints. Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management. Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations. Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided. Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales. Coordinating special handling for new requests and support in the processing of returns and complaints. Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities. Requesting return and/or intermediate transport from the logistics partners. Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints. Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer. Processing damage reports and notifying the Insurance department of transportation damage and losses. Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis. Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits. Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved. Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc. Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations. Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation. Support direct management in case of vacation, business trip, or absent. Key Relationships Customers Sales Management Team Logistics Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound) Credit & Collections Market Finance External providers Knowledge, Skills, and Abilities A strong Customer Service focus and excellent communication skills. Advanced working knowledge of MS Office, SAP/CRM and Business Objects. Advanced English and German knowledge (written and spoken). Understanding of costs and of sales generation. Process-oriented mindset and in-depth understanding of complex correlations. Proactive, Autonomous, and independent working style. A high level of problem-solving ability. Ability to contribute to a team environment where performance is measured. Experience in working under pressure to meet deadlines and conflicting priorities. Requisite Education and Experience/Minimum Qualifications University degree in Commerce/Business Administration/Finance/ Controlling or similar. 3+ years’ experience in providing customer support in the field of customer service, sales or logistics
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.