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Senior Information Technology Support Engineer

QCraft AI · All India

📅 06/08/2026
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About QCraft QCraft is a global leader in L2++ to L4 autonomous driving (AD) solutions, founded in Silicon Valley in 2019. Our technology powers autonomous vehicles across China, and we are now expanding globally. Join us and be part of the autonomous driving revolution! Position Overview Join QCraft's global IT operations team! We're looking for IT support engineers to help our teams across India, the US, and Europe stay connected and productive. This role offers exposure to cutting-edge infrastructure and the opportunity to work with a truly global autonomous driving company. Perfect for freshers looking to start their IT career. Key Responsibilities Provide first-line technical support to employees across global offices (India, US, Europe)Troubleshoot hardware, software, and network issues via ticketing systemSet up and maintain workstations, laptops, and IT equipmentManage user accounts, email, and access permissions (Active Directory, Google Workspace)Support video conferencing and collaboration tools (Zoom, Slack, Microsoft Teams)Document IT processes and create knowledge base articlesAssist with IT asset management and procurementRequirements & Qualifications Diploma or Bachelor's degree in IT, Computer Science, or related field0-3 years of IT support experience (freshers welcome!)Basic knowledge of Windows/Linux operating systems and networking conceptsFamiliarity with IT service management tools and ticketing systemsGood problem-solving skills and customer service orientationEnglish communication skills required .
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