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Key Responsibilities : - Manage L3 escalations for IT service incidents and provide expert guidance on complex issues. - Lead and govern Incident Management processes to ensure SLA adherence and service quality. - Own Problem Management, including root cause analysis (RCA) and implementation of preventive actions. - Plan, review, and approve Change Management activities, ensuring process compliance. - Coordinate and support Release Management, including deployments and post-release reviews. - Conduct post-incident reviews and drive service improvement initiatives. - Ensure ITIL process compliance across all ITSM operations. - Work closely with technical teams, business stakeholders, and vendors to ensure seamless service delivery. - Prepare and present service reports, dashboards, and metrics to internal and external stakeholders. - Participate in ITSM presales solutions and confidently present ITSM solutions to customers. - Represent TCS in customer meetings and engagements, acting as the ITSM SME. Required Skills : - Strong expertise in ITIL/ITSM processes: Incident, Change, Problem, and Release Management. - Experience working as L3, Lead, or SME in ITSM operations. - Hands-on experience with ITSM tools, especially ServiceNow (preferred), BMC Remedy, HP Service Manager, or similar. - Excellent root cause analysis, coordination, and communication skills. - Experience in SLA, KPI, and service reporting, with advanced proficiency in Excel. - Ability to extract and analyze data directly from ticketing tools and Excel. - Strong customer-facing and presentation skills, with the ability to articulate ITSM solutions effectively. Good to Have : - ITIL v3 or ITIL 4 certification. - Experience in large enterprise or managed services environments. - Knowledge of CMDB and Knowledge Management practices. - Exposure to automation and workflow optimization within ITSM. - Experience in presales and solutioning for ITSM engagements. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.