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OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the chance to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT We're looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills on OpenText Documentum& Content Server. You will work on our customer's complex software environments and provide technical support to customers who are developing their solutions. You will ensure customers get the highest level of business value and are satisfied with the products and technical support they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to provide the highest level of personalised technical support to ensure customers are successful with their OpenText Documentum solutions. This is achieved by building trust, focusing on value, and going the extra mile to ensure customer satisfaction. WHAT THE ROLE OFFERS - Be the customer's single point of contact for support incidents opened for a specific product center. - Develop an in-depth understanding of your customers environment and implementation& develop a strong working relationship with customers. - Leverage deep technical expertise and knowledge of your customers environment to resolve incidents more efficiently. - Provide timely updates on open incidents& coordinate with other OpenText experts as needed to expedite timely resolution. - Apply best practices to help our customers minimize operational risks and avoid common pitfalls. - Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge. - Understand the operational profile of your customer's environment to improve the support that OpenText delivers. - Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment. WHAT YOU NEED TO SUCCEED - Advanced knowledge of OpenText Documentum& Content Server. - Excellent problem solving and troubleshooting skills. - Working knowledge of database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup and high available structures. - General knowledge of web servers, browsers and other internet applications. - Solid understanding of Operating System platforms, Storage platforms, different database products, cloud deployment providers (AWS, Azure, GCP), Application build platforms, and integration with external vendors like SAP, Microsoft, Peoplesoft, Salesforce, etc. - Strong relationship and team building skills, with the ability to negotiate and resolve conflict. - Outstanding communication, coordination, collaboration skills, and ability to navigate complex, matrixed organizations. - Bachelors degree preferred or Associate degree holder (technical field) with previous working experience in a customer support setting. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.