ServiceNow ITAM Technical Lead - HAM/SAM (Karnataka)

Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Req Id: 11453 Posting Start Date: 8/21/26 At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs). ServiceNow ITAM,HAM,SAM ExpertiseTechnical Design & - DeliveryCustomer & - Team Leadership KEY RESPONSIBILITIES - Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects. - Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required. - Lead delivery: Drive the build across sprints configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene. - Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies. - HAM scope: Full asset lifecycle (request receive deploy maintain retire/dispose), stockroom and inventory management, transfer orders, procurement integration, assetCI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities. - SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows. - Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment - Discovery data quality, CSDM alignment, Identification & - Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) without degrading existing data quality. - Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.REQUIRED EXPERIENCE & - SKILLS - 8+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM). Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare). Candidates must be able to walk through these engagements in detail scope, architecture, key design decisions, integration landscape, and lessons learned. - Solid platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene. - CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation able to design HAM/SAM on top of a mature, live CMDB. - Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision. - Strong verbal and written English, comfortable presenting to customer architects and program leadership. CERTIFICATIONS - Required: ServiceNow CSA - CISHAM and CISSAM (at least one; both strongly preferred). - Preferred: CAD (Certified Application Developer), CISDiscovery or CISITSM; certifications current on recent platform releases. NICE TO HAVE - Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups). - Exposure to SaaS License Management / license optimization initiatives. - Familiarity with procurement/ERP integration patterns for asset intake. - App Engine / custom scoped application delivery experience. CANDIDATE ASSESSMENT Shortlisted candidates will undergo a scenario-based technical assessment and should expect to: - Present a prior HAM/SAM implementation architecture, design decisions, integration landscape, and outcomes. - Respond to live design scenarios e.g., assetCI reconciliation conflicts, license position discrepancies, normalization gaps. - Demonstrate hands-on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion. Only candidates who can independently articulate and defend design decisions at this stage will be progressed. Relocation Supported: Yes Visa Sponsorship Approved: No At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds .