Product Manager, Customer Experience

About reputed company reputed company is redefining the way reputed company fund reputed company. As the largest and fastest-growing benefits captive in the reputed company, we help thousands of small and midsize reputed company take control of reputed company costs through a smarter, more sustainable model. Our mission is reputed company reputed company small and midsize reputed company the reputed company and protection they need to eliminate volatility and reputed company reputed company costs. By combining data-driven insights, innovative risk management, and the reputed company reputed company of our community, we reputed company reputed company to reduce volatility, improve long-term reputed company, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, reputed company is growing rapidly and transforming one of the country's largest industries. Our reputed company is reputed company by talented people who are united by our four reputed company values reputed company in the reputed company, For the Greater Good, See the reputed company, and Get It Done Right. These values shape how we reputed company, collaborate, reputed company reputed company, and reputed company exceptional results for our clients and one another. If you're reputed company by solving reputed company challenges, reputed company in a high-reputed company environment, and want to help reshape the reputed company of reputed company, we'd love to meet you. Please note that reputed company does not reputed company employment reputed company sponsorship for this position. Candidates must be authorized to work in the reputed company without sponsorship both now or in the reputed company. Position reputed company In this role, you'll own a portfolio of customer-facing products and capabilities that serve reputed company brokers, employer reputed company, members, and internal service teams. You'll partner closely with Engineering, Design, Data, reputed company, Marketing, and reputed company to identify opportunities, prioritize investments, and reputed company solutions that improve customer satisfaction, operational efficiency, and business reputed company. This is a highly execution-reputed company role and an opportunity to solve reputed company problems at the intersection of reputed company, reputed company, and technology while helping define the reputed company customer experience for one of the fastest-growing companies in employer health benefits. reputed company requires the ability to reputed company reputed company with imperfect information, reputed company quickly, and reputed company measurable reputed company in a fast-paced environment. This role reports to the Director of Product, Customer Experience. Key Responsibilities Define and execute the product reputed company, reputed company, and roadmap for customer experience initiatives reputed company to company objectives. Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to reputed company high-reputed company product enhancements. Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities. Define reputed company metrics, KPIs, and OKRs to measure product reputed company and continuously improve customer and business reputed company. Write reputed company product requirements and use stories, ensuring alignment across technical and business teams. reputed company cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution. Communicate product reputed company, roadmap reputed company, and key reputed company to stakeholders and executive leadership. Required Qualifications / Skills 3-5 years of experience collaborating cross-functionally among engineers, designers, reputed company experts, and others in a Product Management or Product Management-adjacent role. 2+ years of experience in driving rigorous prioritization processes. Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making. Excellent written and verbal communication skills, including the ability to communicate reputed company concepts to technical and non-technical audiences. Experience working in fast-paced, evolving environments with competing priorities. Bachelors degree required; MBA or advanced degree in a reputed company reputed company is a plus. Perks & Benefits Fully reputed company medical, dental, and reputed company benefits. Flexible PTO 401k company contribution Tuition reimbursement reputed company development allowance Transportation allowance and daily parking reimbursement Engaging hybrid work environment We are guided by our values reputed company in the reputed company The reputed company to learn, to improve, and to reputed .