ICT/Tech/IT Customer Support Technician

Did you know KONE moves two billion people every day As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion. Commercial & Operations in KONE ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. KONE's Global Spares Supply (GSS) supports KONE service business success globally with digital and physical channels for all the material-related needs. We are dedicated for promoting our product and services to our customers and responsible for meeting the growth goals of a GSS in terms of the sale of our products and use of our services. We are around 280 professionals in the fields of solution offering (products and digital services) and supply chains as well business analytics, marketing and sales support. Are you motivated to take a lead role in driving the growing service material markets in our large-scale maintenance business, products and services Are you passionate about building competitive offering solutions to meet customer requirements If you are, then read more about the opportunity to join KONE as Technical Support Specialist at Global Spares Supply team! We are seeking to hire a new Technical support specialist to our offering team dedicated to lead maintenance material solutions and developments to deliver high value to customers and business stakeholders. You will drive the development, implementation and follow-up of our spare part offering to improve our service material offering availability. Technical Support Specialist reports to GSS Offering Manager. Technical support for KONE Frontlines and GSS teams Quotations (price and delivery time) to Frontlines in urgent cases (stop lift or equal situations) Collecting technical information of materials and follow-up of recording it to systems Material replacement studies (material functionality, quality and safety) Physical material identification (against material database) Technical studies for warranty claims Technical support for purchasing (supplier contact, technical clarification, purchase price inquiries) Ensure product compliance, including governance, documentation, and regulatory reporting. Maintain product compliance and liability throughout the product lifecycle, while supporting pricing strategies through cost analysis, benchmarking, and supplier negotiations. Hands-on experience in managing spare parts offering portfolio including catalogue maintenance considering availability and lifecycle updates Experience in supplier engagement, including obtaining quotations and clarifying product specifications, technical details and pricing Strong knowledge of SAP, Product Data Management and Master Data Management systems, BOM's. Proficiency in O365, SharePoint, and engineering drawing tools Strong execution skills with a focus on speed and quality Understanding of supply chain, material, and master data processes. Familiarity with elevator, escalator and building door products Experience in elevator installation and maintenance tools management and design application Experience with VariPDM, Adobe tools, and technical documentation Bachelor or master's technical degree in relevant field or equivalent experience 10-12 years of relevant overall experienceminimum 5 years' experience in Technical Task in Mechanical / electrical engineeringminimum 3 years of master data management or product data management Preferred background includes experience in international and cross-functional collaboration. Elevator product/component knowledge seen as asset Comfortable working in a virtual and cross-functional global team environment Training skills Good negotiation and presentation skills in English language Willingness to travel As our new Technical Support Specialist, you'll get a role in an international working environment with the chance to grow along with your responsibilities. As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future. Products that are widely recognized by their quality and innovation. Opportunity to grow professionally in an international working environment Enjoy a respectful, professional, and easy-going workplace culture .