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Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management processFollow-up/ update ticket for every call to ensure timely closureCall ownership, drive to resolution and communication with customerPerform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction surveyTelephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other TowersProactive monitoring & Perform documented Escalation processTroubleshooting on Application Support (Off Shelf or Customized)MFDs Troubleshooting on Printers &Troubleshooting on VPN software and Collaboration toolsTroubleshooting on Password Reset tools and Remote-Control toolsTroubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and NetworkingTroubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)Interaction with internal and external stakeholdersKeep Users regularly updated with Alerts advising of any new or changed informationBe willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems TroubleshootingExperience with Active Directory, Azure, Office365, VPN, MFA, RDPExperience with remote tools - LMI and BeyondTrustExperience with ServiceNowHands on experience in troubleshooting Printers and Multi-Function Devices (MFD)2+ years of technical support experience with an IT Service Desk or Application SupportExcellent customer management and service skills; interpersonal skills; analytical and problem-solving skillsExcellent written, oral and verbal communication skills in English Benefits at Anovia Comprehensive Health Insurance policyEmployee Wellness Program with focus on mental healthRobust reward and recognition programsCompany incentive programs offeredAttractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time offAmple growth and learning opportunitiesRemote work opportunitiesFocus on work/life balanceImmigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.