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Microsoft Dynamics 365 CRM Support Engineer (L2/L3) Support

Dwc · Hyderabad

📅 24/08/2026
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Investigate and resolve complex production issues involving CRM customizations, plugins, workflows, and integrations.Perform detailed Root Cause Analysis (RCA) and implement preventive solutions.Analyze CRM logs, platform traces, and integration failures.Collaborate with development teams for bug fixes and application enhancements.Support CRM integrations with external systems using REST APIs, Azure Services, Logic Apps, Service Bus, and middleware platforms.Participate in performance tuning, optimization, and environment management activities.Work directly with Microsoft Support for critical product-related issues.Support change management, release management, and deployment activities.Skill Requirements48 years of IT experience with at least 3+ years in Dynamics 365 CRM Support.Experience in Application Production Support (L2/L3).Hands-on experience in troubleshooting CRM customizations and integrations.Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.Good understanding of ITIL processes.Preferred QualificationsMicrosoft Certified: Dynamics 365 Customer Service Functional Consultant AssociateMicrosoft Certified: Power Platform Functional Consultant AssociateExperience with Azure DevOps and CI/CD pipelines.Knowledge of Agile and DevOps methodologies. .
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