Remote Strategic Customer Success Manager (AI EdTech)

Note: The job is a remote job and is open to candidates in USA. Thinkverse is a fast-growing AI EdTech startup building an AI math tutor for students and an assistant for teachers. The Strategic Customer Success Manager will own the success of major district partners from pilot through renewal, leading professional development, driving adoption, monitoring account health, demonstrating impact, and managing renewals.ResponsibilitiesBuild district success plans with clear goals, milestones, and usage expectationsLead virtual and in-person professional developmentDrive teacher activation and sustained student engagement across multiple schoolsUse data to identify adoption gaps and recover at-risk implementationsBuild trusted relationships with teachers, instructional leaders, and district executivesTranslate usage and outcomes into compelling impact storiesPartner with Sales on pilot conversion and expansion strategyOwn renewals for assigned district partnersBuild repeatable playbooks and account-health systems as Thinkverse growsSkillsAt least two years of Customer Success Manager experience; experience in K12 edtech and managing large-district accounts or pilots strongly preferredExperience managing complex, multi-stakeholder implementationsStrong professional-development and facilitation skillsConfidence working with educators and district executivesExcellent project management, communication, and follow-throughAbility to turn usage data into clear, practical actionComfort working independently in an early-stage companyExperience as a math teacher, instructional coach, curriculum leader, or district administrator preferredBenefitsPerformance bonusEquityRemote work arrangementMeaningful ownership at an early-stage, mission-driven companyCompany OverviewPersonal AI Math tutor for K12 students. It was founded in 2023, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://www.thinkverse.co. Apply To this Job .