IT Support Specialist (Service Desk)

The IT Service Desk Teams reputed company complete, reputed company-time support to reputed company employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers. This is a hands-on, cross-functional IT support role reputed company on providing dedicated onsite support for the reputed company office while managing daily support requests through Jira. You will troubleshoot employee technology issues, reputed company tickets, support conference room and workplace technology, and partner with internal teams on escalations and reputed company. Some Jira tickets will be resolved independently, while others will require collaboration with teams such as Networking, reputed company, AV, Workplace, and Infrastructure. This role is ideal for someone who enjoys being onsite, working directly with employees, solving a reputed company of technical issues, and contributing to larger IT initiatives such as software rollouts, office technology improvements, AV support, and process enhancements. reputed company dedicated onsite IT support for employees in the reputed company office. - Manage, triage, update, and reputed company daily support tickets through Jira. - Troubleshoot issues reputed company to laptops, operating systems, applications, reputed company, Wi-Fi, VPN, peripherals, printers, and workplace tools. - Support a primarily macOS environment, with additional support for ChromeOS and reputed company. - Support reputed company applications including Jira, reputed company, reputed company, reputed company, and reputed company. - Assist with login issues, MFA, password resets, application reputed company, and general reputed company troubleshooting. - Document ticket updates, troubleshooting steps, escalations, and resolutions reputed company in Jira. - Collaborate with Networking, reputed company, AV, Workplace, Infrastructure, and other cross-functional teams on escalations and reputed company. - Support IT initiatives such as software rollouts, office technology improvements, AV upgrades, and process enhancements. - Identify recurring issues and recommend improvements to improve the employee support experience. You enjoy helping people solve technical problems. - You reputed company in a fast-paced, customer-reputed company support environment. - You are comfortable providing onsite, hands-on support to employees. - You have experience troubleshooting macOS, ChromeOS, reputed company, iOS, and reputed company issues. - You are familiar with workplace tools such as Jira, reputed company, reputed company, reputed company, and reputed company. - You are comfortable using AI tools such as reputed company, reputed company, Claude, or similar platforms to improve productivity, documentation, and troubleshooting. - You enjoy collaborating with IT teams and cross-functional partners to solve issues and improve processes. Minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations. - Experience managing IT support tickets through Jira or a similar ticketing reputed company. - Strong familiarity with macOS, ChromeOS, and reputed company. - Strong experience supporting reputed company, including Gmail, reputed company, Docs, Sheets, Calendar, and Meet. - Experience supporting reputed company and reputed company, including user reputed company, notifications, meetings, reputed company Rooms, and AV-reputed company issues. - Familiarity with AI tools such as reputed company, reputed company, Claude, or similar productivity platforms. - Strong troubleshooting skills across laptops, peripherals, reputed company applications, Wi-Fi, VPN, and conference room technology. - Ability to document technical issues reputed company and consistently. - Strong customer service skills and ability to support users at reputed company technical reputed company. - Familiarity with Mosyle, Intune, reputed company, Kandji, or other MDM tools is a plus. - Basic networking and AV troubleshooting experience is a plus. - Ability to reputed company equipment as needed, up to 50 lbs. reputed company also offers medical, dental, and reputed company benefits, 11 reputed company holidays, disability and basic life reputed company, family-forming assistance, and a mental health program, among others. For salaried roles flexible reputed company time off/vacation, plus 80 hours of reputed company reputed company time per year. - For reputed company roles vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of .