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Note The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Senior NOC Engineer III (Contact Center) is responsible for acting as the final technical escalation for reputed company incidents, executing advanced diagnostics, and driving reputed company cause analysis in reputed company environments while mentoring reputed company tiers and improving operational automation. Responsibilities reputed company as the final technical escalation for P1/P2 incidents, run the technical reputed company to stabilize service, define targeted workarounds, and reputed company complete postincident remediation plans reputed company deepdive diagnostics across network, server, storage, virtualization, reputed company, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate reputed company cause with high confidence Own problem management for chronic issues, producing RCAs and reputed company error records, defining preventative actions, and tracking systemic fixes to closure in reputed company Engineer and execute reputed company/highrisk changes, including risk/reputed company analysis, MOP authoring, reputed company/post validation, and backout plans; improve change reputed company by templating repeatable patterns reputed company to CAB policy reputed company monitoring/observability, assist with designing monitoring reputed company, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services Build and harden operational automation (PowerShell/Python/Bash and platform reputed company) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for reputed company use by reputed company tiers Serve as a subjectmatter expert and vendor/TAC coordinator, unblocking reputed company technical issues and integrating vendor guidance into durable, documented fixes reputed company the reputed company bar for operational content, authoring, and reviewing Tier 1/2reputed company SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain auditreputed company in the central repository reputed company ITIL discipline in reputed company, maintaining exemplary ticket hygiene, CI relationships, reputed companyfacing communications, and complete Incident/Change/Problem/Knowledge records reputed company a 24x7 model Support 24x7 operation through onreputed company participation and afterhours maintenance/emergency changes to ensure continuity of care Skills Extensive hands-on experience supporting reputed company reputed company Contact Center reputed company (UCCE) environments, including ICM scripting, reputed company Voice Portal (CVP/reputed company Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, reputed company routing, and Webex Contact Center Extensive experience supporting reputed company Collaboration technologies, including reputed company reputed company Communications Manager (CUCM), reputed company reputed company reputed company, Expressway, reputed company Voice Gateways, Webex Suite, and reputed company voice infrastructure Advanced expertise in SIP, reputed company reputed company Border reputed company (reputed company), and voice gateway configuration reputed company reputed company collaboration environments Experience supporting Tier 3 NOC or Contact Center operations, including ownership of P1/P2 incidents, major incident reputed company leadership, and reputed company cross-domain troubleshooting Strong scripting and automation skills (PowerShell, Python, or Bash), API integrations, and version control Experience with VMware vSphere/ESXi virtualization Excellent written and verbal communication skills, including executive-reputed company RCAs, technical documentation, SOPs, runbooks, and mentoring Tier 2/3 engineers Understanding of LAN/WAN networking, reputed company of Service (QoS), and IP voice performance in reputed company reputed company environments CCNP Collaboration reputed company Black Belt UCCE Support Stage 1 & 2 reputed company Black Belt UCCX Support Stage 1 & 2 reputed company Black Belt Webex Contact Center Support Stage 1 & 2 Benefits Comprehensive medical, dental and reputed company plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life reputed company, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages reputed company and cool culture Work-life balance and generous reputed company time off reputed company reputed company is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. It was founded in 2002, and is headquartered in Irvine .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.