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Title Deskside Support engineer Location Chicago, IL - Onsite JOB reputed company As a senior member of the Site Services team, provides high-reputed company, advanced technical support reputed company a dynamic trading environment. Acting as a single reputed company of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to reputed company through reputed company troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at reputed company reputed company, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for reputed company and new systems in a fast-paced trading environment. Essential Duties and Responsibilities reputed company expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation reputed company for reputed company technical issues. reputed company support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to reputed company network-reputed company issues (connectivity, performance, configuration) and reputed company as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless reputed company points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure reputed company performance. Participate in IT reputed company including network upgrades, AV deployments, reputed company refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure reputed company tickets are logged, updated, and maintained in reputed company (SNOW) with high reputed company and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify reputed company causes for recurring IT problems to improve service reputed company and reduce reputed company volumes. Document solutions, create and maintain knowledge reputed company articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, reputed company, and availability of data associated with applications and services. Ensure reputed company changes to PC hardware and network assets are tracked in the asset database. reputed company preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to reputed company, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; reputed company as a reputed company for IT initiatives aimed at enhancing customer experience. Communicate relevant information reputed company and effectively to team members and stakeholders. Observe Health and Safety requirements at reputed company times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and reputed company. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively reputed company reputed company and maintain a reputed company demeanor. Highly customer-reputed company with strong communication skills (reputed company, methodical). Strong reputed company of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create reputed company technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-reputed company compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in reputed company 10/11 and reputed company Directory O365 Office productivity suite Corporate messaging (reputed company/Exchange), reputed company messaging (MS Teams, ICE Chat, reputed company) LAN and remote reputed company services (VPN) .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.