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Job Description About the Role: We are seeking a highly skilled Genesys and RingCentral Voice Engineer with 5+ years of experience supporting enterprise voice and contact center environments. Expertise to manage, support and optimize enterprise voice and contact center solutions. The ideal candidate will possess deep expertise in cloud telephony, contact center technologies, VoIP infrastructure, SIP integrations, and voice troubleshooting in large-scale enterprise environments. Key Responsibilities Administer, support, and troubleshoot Genesys CX and RingCentral platforms.Manage enterprise VoIP and contact center solutions, ensuring high availability and performance.Configure and troubleshoot SIP trunking, call routing, dial plans, IVR, queues, and agent telephony services.Perform root cause analysis for voice quality, call connectivity, and telephony integration issues.Support network-related voice functions including QoS, VLAN configurations, and voice device connectivity.Troubleshoot AudioCodes gateways, Polycom phones, wireless voice devices, Zebra devices, and Spectralink handsets.Collaborate with network, infrastructure, and contact center teams to improve service reliability and user experience.Maintain technical documentation and implement best practices for voice operations. Required Qualifications Strong hands-on experience with Genesys CX and RingCentral administration, configuration, and troubleshooting.Experience with SIP trunking, call flows, IVR design, routing strategies, and contact center integrations.Hands-on experience with AudioCodes devices, VoIP technologies, and voice gateways.Experience with VLAN configurations, QoS, MAC/IP binding, and network troubleshooting for voice services.Strong understanding of voice infrastructure, telephony protocols, and incident management.Excellent communication, documentation and problem-solving skills. Preferred Qualifications Experience with Cisco Unified Communications (CUCM), Infoblox, or Efficient IP.Experience with cloud voice platforms such as Microsoft Teams Voice, Webex Calling, or Zoom Phone.Relevant certifications in Genesys, RingCentral, Cisco Collaboration, or Voice Technologies. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.