🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Essential Qualifications 6+ years in client support, customer success, or client services with at least 3 years managing a team Experience leading support operations in a complex, data-intensive environment where answer quality matters more than speed financial data, SaaS platforms, research services, or capital markets technology preferred Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations without sacrificing quality Strong data fluency comfortable pulling support metrics, building reports, identifying trends, and presenting findings clearly to leadership Excellent written and verbal communication skills across audiences from end users to senior stakeholders Experience managing distributed or offshore team members; specific history of retaining and growing talent to address complex and product related inquiries Familiarity with Salesforce or equivalent case management systems Background in commercial real estate, financial data, or institutional SaaS is a plus not a requirement .