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Description Job Summary We are seeking Service Desk L3 Engineer (Windows & Mac) as senior technical expert responsible for resolving complex escalations across both Windows and macOS environments. This role ensures seamless end-user computing, enterprise system stability, and cross-platform compatibility in a global IT setting Key Responsibilities Advanced Technical Support & Incident Management - Act as the final escalation point for complex incidents and service requests (L3 support). - Diagnose and resolve advanced issues across infrastructure, applications, and end-user computing. - Perform root cause analysis (RCA) for recurring or high-impact issues. - Lead resolution of Major Incidents and participate in war-room calls. - Drive problem management initiatives to eliminate recurring issues. - Ensure adherence to SLA/OLA targets and minimize downtime. - Monitor system health using enterprise tools and perform proactive maintenance. - Prevent incidents through trend analysis, early detection, and capacity planning. - Provide support across enterprise technologies: Infrastructure Expertise, Collaboration & Continuous Improvement - Windows / Mac / Linux Servers - Active Directory / Azure AD (Entra) - O365 (MS Teams, Outlook, MS Applications) - Networking (DNS, DHCP, VPN) - Endpoint management tools (SCCM/Intune) - Troubleshoot performance and integration issues across platforms. - Collaborate with L1/L2 teams, IT Infrastructure, IT Security, and business units. - Provide technical guidance and mentorship to junior engineers. - Coordinate with vendors and third-party providers for issue resolution. - Identify automation and self-healing opportunities. - Contribute to knowledge base, SOPs, and documentation for continuous improvement. Key Skills & Competencies Technical Skills - Strong working expertise in: - Windows Endpoints - Active Directory, Azure AD, Group Policy - Microsoft 365 (MS Teams, Outlook, MS Applications) - Networking basics (TCP/IP, VPN, DNS, f .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.