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Technical Support Engineer It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer provides support to Rocket Software customers by addressing complex questions and issues related to the installation, setup, configuration, and functionality of Rocket products. This role involves diagnosing and troubleshooting reported problems to drive effective resolution, either directly with the customer or in collaboration with development teams to enable long-term solutions. The Engineer works collaboratively within a team environment while maintaining the ability to operate independently with minimal supervision. Technical Support Engineer The Technical Support Engineer provides advanced technical assistance to Rocket Software customers, addressing complex issues related to installation, setup, configuration, and functionality of Rocket products. This role is responsible for diagnosing and troubleshooting technical problems, delivering timely resolutions, and collaborating with development teams to drive long-term solutions. The engineer operates as part of a collaborative support team while demonstrating the ability to work independently with minimal supervision. Key Responsibilities Deliver expert-level technical support for Rocket Software products across customer environments Troubleshoot and analyze reported issues, identifying root causes and implementing effective solutions Guide customers through problem resolution, ensuring a high level of satisfaction Collaborate with engineering and development teams to escalate defects and contribute to permanent fixes Document troubleshooting processes, solutions, and best practices for internal and customer knowledge sharing Participate in continuous improvement of support processes and tools Qualifications 02 years of experience in technical support, IT, or a related field Exposure to Open Systems / Distributed Platforms (Linux, UNIX, Windows) Basic familiarity with mainframe environments is a plus Strong problem-solving, analytical, and troubleshooting skills Effective communication skills, both written and verbal Ability to work independently and as part of a team in a fast-paced environment . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Experience Level Mid Level / Job / 0 - 6+ Technical Support Engineer Technical Support Engineer FAQs ! fresher experienced job apply Ans : 0-7 Technical Support Engineer role position Ans : Salary details will be shared during the hiring process. job shift Ans : Technical Support Engineer job Day shift job Ans : , Nandivaram-Guduvancheri, Chennai Technical Support Engineer job vacancies Ans : Technical Support Engineer position 1 opening job genders Ans : , Technical Support Engineer job position job location Ans : Technical Support Engineer role job location Nandivaram-Guduvancheri, Chennai Technical Support Engineer job Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.