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Senior Routing Support Engineer Contact Center Assurant is seeking a Senior Routing Support Engineer to join our Contact Center Delivery Team. The Routing Engineer will be responsible for the design, implementation, maintenance, and troubleshooting of our Cisco routing infrastructure, with a specific focus on integrating and optimizing call routing within our Cisco Unified Contact Center Enterprise (UCCE) setting. This individual will leverage their expertise in call routing and ICM scripting to develop and manage complex call flows, ensuring efficient and seamless customer interactions. This position will be in Hyderabad/Bengaluru at our India location. Work Timings: 3:30 PM IST ~ 12:30 AM IST. What will be my duties and responsibilities in this job - Participate in the design and planning of Cisco Contact Center solutions, with a specific focus on routing strategies. - Develop, test, and deploy complex ICM scripts for call routing, agent assignment, and IVR interactions within Cisco UCCE. - Act as liaison with AT&T; Account team. - Oversee the administration of Toll-Free Numbers / DIDs, which includes tasks like provisioning, RespOrgs, porting, routing, and ensuring compliance with regulations. - Configure, manage, and troubleshoot call routing and toll-free number configurations within the AT&T; RouteIt platform. This includes designing and implementing network-level call routing logic/plans, collaborating with the carrier on service provisioning, Terminations (TRNT, Non-TRNT, Eckoh), AT&T; in-cloud prompting, AT&T; Announcements, Routing Schedules / Overrides, and Issue Resolution. - Management of internal TFN Database Portal. - Collaborate with Contact Center team and business stakeholders to gather requirements and implement routing logic and integrations that meet specific business needs and priorities. - Integrate the contact center platform with other enterprise systems such as CRM, workforce management (WFM), and analytics platforms. - Manage and tr .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.