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Role & responsibilities ERP Implementation: Participate in Complete ERP Implementation Projects Understand Customer Business Processes and map them to iSuite ERP Conduct Requirement gathering sessions with customers Configure ERP modules as per Client requirements Prepare Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS) Coordinate with Development team for the Customization requirements Perform User Acceptance Testing (UAT) Ensure successful ERP deployment and Go-live Customer Support Provide functional support to customers through phone, email, remote sessions, and onsite visits. Troubleshoot ERP-related issues and provide timely resolutions. Log, track, and close customer support tickets. Coordinate with technical teams for bug fixes and enhancements. Maintain Service Level Agreements (SLAs). Training & Documentation Conduct end-user and administrator training. Prepare user manuals and training documents. Develop Standard Operating Procedures (SOPs). Assist customers during system adoption. Business Process Consulting Analyze existing business processes. Recommend ERP best practices. Identify opportunities for automation and workflow improvements. Suggest process optimization using iSuite ERP features. Preferred candidate profile Functional Skills ERP implementation experience Business process analysis Requirement gathering Documentation Customer handling Functional testing User training Project coordination Technical Knowledge (Preferred) SQL queries Microsoft SQL Server Basic database concepts API concepts Reporting tools Microsoft Excel ERP workflows Soft Skills Excellent communication skills Customer-focused attitude Analytical thinking Problem-solving ability Team collaboration Time management Presentation skills Willingness to travel Responsibilities During Customer Lifecycle Requirement gathering Solution demonstration Gap analysis Configuration Master data setup User training Go-live support Hypercare support AMC support Enhancement management .