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About Role: Provide technical product support for the UCaaS/VoIP platform by troubleshooting customer issues, assisting with service configuration, and ensuring reliable voice and collaboration services. The role involves working closely with customers and internal teams to diagnose issues related to SIP, call routing, voice quality, and platform features while maintaining high service availability and customer satisfaction. Role & responsibilities : Provide L1/L2 technical support for UCaaS/VoIP services, resolving customer issues related to SIP registration, call failures, call routing, and voice quality. Troubleshoot VoIP problems such as one-way audio, latency, jitter, packet loss, and device or softphone connectivity issues. Assist customers with service configuration including extensions, IVR, hunt groups, call queues, voicemail, and other UCaaS features. Analyze call logs, SIP traces, and system diagnostics to identify root causes and implement solutions. Manage and track support tickets, ensuring timely resolution and communication with customers according to SLA. Escalate complex technical issues to engineering teams and coordinate until resolution. Maintain documentation of support cases, troubleshooting steps, and known issues. Collaborate with product, engineering, and operations teams to improve platform reliability and customer experience. Skills: SIP, VoIP, Linux, PSTN, RTP, UDP. Proficient in system configurations, testing, and troubleshooting. Expertise in LAN, VLAN, Routing and Switching, and Telecom Protocols. Strong knowledge of CCNA concepts, including IP addressing, routing, subnetting, and network security. Familiarity with Telecom protocols such as SIP, VoIP, MPLS, and others. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.