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Walk-in Drive for Service Desk for Hyderabad Location Male Candidates only ServiceDesk Job Description Location : Hyderabad, INDIA. Job Title : ServiceDesk Engineer Experience : 3 to 8 Years Male Candidates only Rotational shift Mandatory Work from office Notice Period: Immediate to 30 Days OSI Digital is looking for Service desk engineers having technical and operational skills in service desk management to support systems and operational excellence while focusing on business user experience. This position will have an opportunity to grow to the next level as Lead/ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools. Create/ update end user guides, ServiceDesk KBs, and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Generate status reports/consolidated IM reports to the ServiceDesk Manager Required Skills: Excellent verbal and written communication skills with email etiquette and customer service skills. 3+ years of experience in handling end user calls, Incidents/service requests, application Break/ fix. Experience in AWS\Citrix VDI, AD, O365, VPN, OneDrive, MFA, User device management & authentication issues. Working experience on latest RDP tools (TV, LogMeIn, Bomgar) Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity. We are not looking for someone who is: Never worked with international customers and technical support. Never worked on end user computing issues, onboarding & offboarding on Active Directory. Not flexible for 24x7 rotational shifts and not ready to work from office. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.