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IBM HTTP Server Admin / Production Support Engineer (MFT) (Hyderabad)

Cerebra · Hyderabad

📅 08/08/2026
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Key Responsibilities - Provide L2/L3 production support for IBM Sterling MFT platforms. - Monitor and troubleshoot critical file transfer jobs to ensure SLA compliance. - Support IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, and Connect: Direct. - Perform health checks, certificate renewals, user provisioning, and connectivity troubleshooting. - Support file transfer protocols including SFTP, FTPS, AS2, HTTPS, and Connect: Direct. - Lead P1/P2 incident resolution, root cause analysis (RCA), and preventive actions. - Collaborate with infrastructure, middleware, networking, and application teams. - Enhance monitoring, alerting, and reporting to improve service reliability. - Develop SOPs, runbooks, and knowledge base documentation. - Participate in 24x7 production support and global shift rotations. Required Skills IBM Sterling Integrator (SI) IBM Sterling File Gateway (SFG) IBM Sterling Secure Proxy (SSP) IBM Connect: Direct (C) Managed File Transfer (MFT) SFTP, FTPS, AS2, HTTPS Linux/Unix Administration Windows Server Administration Production Support (L2/L3) Incident, Problem & Change Management (ITIL) Splunk, AppDynamics, ThousandEyes Root Cause Analysis (RCA) .
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