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Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. Thats why most of our teams work from the office full time, with flexibility when its needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Key Responsibilities Provide advanced technical support, including configuration and troubleshooting, for customers and partners on firewalls. Manage and prioritize support cases to ensure issues are recorded, tracked, resolved, and followed-up in a timely manner, maintaining high levels of customer satisfaction. Perform in-depth fault isolation and root cause analysis for complex technical issues in on-prem, virtualized and cloud environments. Collaborate with engineering and product teams by providing feedback from customers to drive product improvements and resolve bugs. Create and publish technical documentation, including support bulletins and knowledge base articles, to enable customer self-service. Review technical documentation for training materials, technical marketing collateral, and troubleshooting guides to ensure accuracy. Provide on-call support on a rotational basis to address critical customer issues outside of standard business hours. Qualifications More than 7 years of customer-facing technical support experience. Strong understanding of networking protocols including TCP/IP, Ethernet, VLAN, OSPF, BGP, LDAP, RADIUS. Proficient with security protocols such as IPSEC, SSL-VPN, NAT, and GRE. Expertise in working with Firewalls. Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar). Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required. Virtualization experience (AWS, Azure, VMWare, OpenStack). Experience deploying and managing firewalls within public cloud infrastructures. Excellent written and verbal communication skills. Preferred Qualifications Knowledge of scripting languages (e.g., Python) or traffic generation tools. Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus. Previous experience supporting Palo Alto Networks products / firewalls is a plus. Our Commitment Were trailblazers that dream big, take risks, and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.