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Description Position name: Service Desk Engineer Location: Mumbai (Hybrid) / Remote Shift timing: 24*7 About the company: Protera is a Great Place To Work Certified in India. Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization. Vision: Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations. Mission: The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains. Values: Impact: Create intentional and meaningful interactions to improve, innovate and inspire.Curiosity: Stay curious about the evolution and journey of each other.Authenticity: High integrity individuals working together for the greater good.Celebration: Of our work, our people, our clients, our traditions, and our communities.To know more about us you can visit our website www.protera.com. Role overview As a Service Desk Engineer, you'll be the first line of support in a global, fast-paced IT environment. You'll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems-ensuring smooth operations around the clock. You'll also contribute to training, service quality, and continuous improvement. Here's a glimpse into your day-to-day: Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.Deliver high-quality communication to customers through all support channels.Perform advanced reporting and data collection to support issue resolution and analysis.Monitor and triage inbound alerts, following documented escalation processes.Initiate the Major Incident Management (MIM) process when required.Access customer systems to conduct third-level troubleshooting when necessary.Mentor and train new team members to support growth within the team.Respond to inbound requests with accurate and timely information.Manage your schedule flexibly to support 24x7 service desk operations. Requirements What You Bring We're all about skills, attitude, and passion. You're a great fit if you have: A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience).Excellent verbal and written communication skills in English.Strong attention to detail and a passion for problem-solving.Ability to multitask, prioritize, and work independently in a fast-paced environment.Eagerness to grow and take initiative in your career.Bonus Skills That Make You Stand Out Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)SAP knowledge or exposureBasic understanding of LinuxInsight into database administration or monitoringUnderstanding of ITSM tools and ITIL best practicesKnowledge in Networking, Systems, Databases, or Application SupportAdditional languages beyond English (a plus) Benefits Work from Home set-upComprehensive medical benefitsGratuity, PF, EPS and Bonus, NPSShift AllowancesOn-call AllowanceHealth and wellness AllowancesLearning and Development AllowancesNo question asked certification policyCertification Bounty Bonus .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.