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As a Tier 2 Enterprise Support Engineer, you will play a critical role in delivering high-quality technical support to enterprise customers. You will handle complex issues across varying levels of severity, serve as an escalation point for Tier 1 support engineers, and collaborate cross-functionally with Engineering, QA, Infosec & Professional Services teams to ensure timely and effective resolution of customer concerns. Your contribution will be key in maintaining customer satisfaction and continuous improvement of support processes. - Engage directly with enterprise customers to troubleshoot & resolve complex technical issues across different severities. - Serve as an escalation point for Tier 1 Support Engineers, providing guidance & resolution assistance. - Own & drive resolution of high-visibility tickets to ensure an optimal customer experience. - Collaborate with the Sustaining Engineering team to investigate & resolve potential product defects reported by customers or partners. - Reproduce, test, validate & document reported behaviors to determine if they are bugs or expected system functionality. Participate in RCAs for recurring issues & recommend preventive actions. - For every ticket handled, ensure exact documentation and, where applicable, create & publish Knowledge Base articles on newly identified or resolved issues to support internal teams & customers. - Conduct knowledge transfer sessions to Tier 1 Support & other internal teams, on newly discovered or resolved issues. - Collaborate with SMEs for product feedback & with the QA team to ensure reported defects have corresponding test cases incorporated into automation cycles. - Participate in a 24/7 support model by working rotational shifts(including EST/PST) & fulfilling on-call responsibilities as needed. - Take up other tasks as needed & assigned by the Team Lead/Manager based on business requirements. - 3+ years of experience in technical support, preferably in a Tier 2 or escalation role, with a strong background in troubleshooting DNS, DHCP & IPAM related issues. - Familiarity with Linux operating environments, including the ability to interpret system behavior through routine command-line interactions, log analysis, and process-level diagnostics. - Comfortable working with relational databases - Cloud & automation expertise is a plus(But not mandatory). - Excellent communication & customer-handling skills. - Ability to thrive in a fast-paced, high-pressure environment. Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.