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Quality Analyst Inside Sales (Mutual Fund | Call Auditing & Compliance) Location: Gurgaon Working Hours: 10:00 AM 7:00 PM Working Days: 6 Days a Week About the Role We are looking for a Quality Analyst to join our Inside Sales team in the Mutual Fund domain. This is not a Software Testing/QA role. The ideal candidate will have experience in call auditing, quality monitoring, compliance checks, and coaching sales advisors to improve customer interactions and overall sales performance. If you have worked in BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality, we'd love to hear from you. Key Responsibilities Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards. Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience. Prepare quality reports, identify performance trends, and share actionable insights with stakeholders. Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores. Maintain quality scorecards, audit records, and compliance documentation. Participate in calibration sessions to ensure consistent quality evaluations. Collaborate with Training and Sales Managers to improve team performance. Ensure all customer interactions comply with internal policies and regulatory guidelines. Required Skills Experience as a Quality Analyst / Call Quality Analyst / Sales Quality Analyst in a Voice Process or Inside Sales environment. Prior exposure to Mutual Funds, Banking, Insurance, Financial Services, or BFSI is preferred. Strong knowledge of call auditing, quality monitoring, and compliance. Excellent analytical, reporting, and feedback delivery skills. Good communication and stakeholder management abilities. Proficiency in Excel and reporting tools. Preferred Experience 14 years of experience in Quality Analysis. Experience in Mutual Fund or Financial Services will be an added advantage. Familiarity with QA scorecards, calibration, coaching, and process improvement. Why Join Us Opportunity to work in a fast-growing financial services organization. Direct impact on customer experience and sales quality. High-visibility role with opportunities to collaborate across Sales, Training, and Operations teams. Performance-driven culture with excellent learning and growth opportunities. Keywords Quality Analyst | Call Quality Analyst | Sales Quality | Voice Process | Inside Sales | Call Auditing | Quality Monitoring | Compliance | Mutual Fund | BFSI | Banking | Insurance | Customer Experience | Coaching | Calibration | Quality Assurance .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.