IT Quality Assurance Analyst, Senior

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. Youll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care aboutlocally and globally. Come make an impact every day at Zebra. What We're Looking For: We're seeking a Senior Quality Assurance Analyst with strong Salesforce (SFDC) domain expertise to lead quality assurance strategy and test automation across Sales, Service, and integrated enterprise platforms. This role requires handson experience with modern test automation frameworks using Tricentis Tosca or Playwright, applied thoughtfully to Salesforcecentric and webbased applications. You will partner closely with Sales, Marketing, Customer Service, and IT teams to ensure highquality, scalable, and reliable Salesforce solutions by leveraging automation, API testing, AIassisted development techniques, and CI/CD pipelines in an Agile environment SalesforceFocused Quality Assurance Strategy Lead QA efforts for Salesforce (SFDC) platforms including Sales Cloud, Service Cloud, and integrated enterprise systems. Define and execute endtoend test strategies covering Salesforce configurations, customizations, workflows, validations, and integrations. Apply riskbased, businessprocessdriven testing aligned to CRM, sales operations, marketing, and customer service use cases. Test Automation (Tosca or Playwright) Design, build, and maintain automation frameworks using Tricentis Tosca or Playwright for Salesforce and web applications. Use Tosca (modelbased automation, Vision AI, API testing) to support enterprisescale regression and integration testing where applicable. Use Playwright to implement robust, codebased UI automation, focusing on speed, reliability, and maintainability. Leverage AIassisted / vibe coding approaches using tools such as GitHub Copilot, Claude Code, or Cursor to accelerate development and iteration of Playwright automation scripts, while ensuring code quality, readability, and longterm maintainability. Apply the right automation approach for the use case, balancing lowcode and codebased strategies. API, Integration & EndtoEnd Testing Validate Salesforce integrations using API testing (REST/SOAP), middleware, and downstream enterprise systems. Ensure endtoend test coverage across Salesforce, web applications, and integrated platforms. CI/CD, Release Quality & Agile Collaboration Integrate Tosca or Playwright automation into CI/CD pipelines (e.g., Flosum, Azure DevOps, Jenkins). Enable unattended and parallel execution with clear, actionable reporting and dashboards. Establish and enforce quality gates for Salesforce and web application releases. Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives with a qualityfirst mindset. Test Data, Defect Management & Stakeholder Communication Drive Salesforcespecific test data strategies, including reusable and dynamic test data. Lead defect triage, root cause analysis, and quality risk assessments. Communicate quality insights and release readiness clearly to business and technical stakeholders. Enablement & Best Practices Coach teams on Salesforce QA best practices, automation standards, and scalable test design. Promote consistency, reusability, and maintainability across test assets and frameworks. Required Bachelors degree (4 years) in Computer Science or a related field (preferred). 4+ years of handson QA experience, with strong focus on Salesforce (SFDC) platforms. Proven experience testing Salesforce business processes (Sales Cloud, Service Cloud, CRM workflows). Handson experience with Tricentis Tosca or Playwright for test automation. Strong understanding of automation framework design, test stability, and maintainability. Experience with API and integration testing. Solid knowledge of CI/CD pipelines and Agile/Scrum practices. Experience with JIRA and test management tools such as ALM Quality Center or qTest. Excellent analytical, communication, and crossfunctional collaboration skills. Preferred Salesforce certifications or formal Salesforce training (Admin, Platform App Builder, or equivalent). Experience testing Salesforce integrations with ERP, ecommerce, or middleware platforms. Tosca certifications (AS2, AE2, TDS1/TDS2). Experience optimizing Playwright test suites for performance and parallel execution. Knowledge of AIassisted / vibe coding techniques using tools .