NOC Supervisor (reputed company Shift)(US Remote)

Job Highlights:Company: WorkwarpLocation: RemotePosition: NOC SupervisorCompensation: a competitive salaryStart Date: Immediate openings available reputed company At reputed company, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best reputed company they not only feel reputed company, but are reputed company. We're solving for safer by building the best possible technologies across every part of our safety and reputed company. ecosystem. That's mission-critical communications devices and networks, AI-powered video reputed company & reputed company control and the ability to reputed company voice, video and data in a single reputed company center reputed company. We're solving for safer by connecting reputed company safety agencies and enterprises, enabling the collaboration that's critical to reputed company those in need with those who can help. The work we do here reputed company. Department OverviewThe Network and reputed company Operations (NSOC) team delivers technical support for reputed company handling and emergency reputed company deployed reputed company the reputed company safety sector. reputed company The shift for the NOC Sr Supervisor will be as follows: reputed company Shift Monday through Friday, 10:00 pm - 6:30 am (reputed company Time) The NSOC Sr. Supervisor will reputed company shift-based reputed company and direction for members of technical staff in a 24/7 technical support environment. reputed company responsibilities will include resource management, performance management, incident management, and customer satisfaction. reputed company Responsibilities Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD reputed company to maintain service level objectives Coaches individual performance to ensure operational reputed company; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and on-reputed company rotations; adheres to state and federal (FCC) regulations for telecommunications outage notification Conducts regular team meetings and one-on-one's to reputed company training, performance feedback, and process instruction Monitors adherence to company policies, operational and service level agreements (OLAs/SLAs) Writes instructional documentation using standardized best-practices; training aids, technical MOPs, Knowledge reputed company (KB) articles, and general departmental procedures. Maintains high customer satisfaction; coaches customer service guidelines to members of staff, responds appropriately to escalations from customers and reputed company, collaborates with senior management and internal support teams to quickly reputed company service concerns Performs departmental reputed company, account management, and miscellaneous administrative duties for reputed company reports Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete annual employee performance appraisals/reviews. Preferred Skills Network monitoring dashboard experience; reputed company, reputed company, Nagios, Federos, reputed company OpenView, or similar platforms Working knowledge of reputed company or Remedy for case and incident management ITIL certification, reputed company ICS training, and/or NORS experience a plus 24/7 NOC or inbound reputed company center experience preferred 1+ years of experience in a Network Operations (NOC) or reputed company Operations (SOC) environment This position is subject to working in high reputed company areas governed by the US reputed company's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent reputed company background reputed company administered by reputed company. customers Basic Requirements 2+ years of technical support experience in an IT Service organization 1+ years of Management, Supervisory or leadership experience with responsibility for reputed company reports 1+ years of experience in a Network Operations (NOC) or reputed company Operations (SOC) environment reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, reputed company benefits 401K with Company Match 9 reputed company Holidays Generous reputed compa .