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ITOM ServiceNow Business Analyst (Maharashtra)

Contactx Resource Management · Pune

📅 07/08/2026
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5+ years of hands-on ServiceNow experience. - Strong expertise in two or more ServiceNow modules: o ITSM (Incident, Problem, Change, Request) o ITOM (Discovery, Service Mapping, Event Management) o ITAM / SAM o IRM / GRC (preferred) o HRSD / CSM (good to have) - Robust scripting skills: JavaScript, Glide API, Business Rules, Script Includes. - Experience with Flow Designer, Workflows, UI Policies, Client Scripts. - Hands-on experience with ServiceNow integrations and CMDB. - Strong understanding of ServiceNow architecture and data model. Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.) - ServiceNow Certified Application Developer (CAD) Nice to Have - Experience with ServiceNow upgrades and platform performance tuning. - Exposure to DevOps, CI/CD, and Automated Test Framework (ATF). - Experience in global enterprise environments Location: Mumbai,Bengaluru,Pune,Gurugram,Hyderabad .
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