Social Sport Officer

ABOUT THE ROLE As a Social Sport Officer, your duties will include: Assist in the programming of Social Competitions, Social Sessions and other sporting events on campus. Handle customer complaints, escalate complaints to the Duty Manager or a senior staff member as required. Update and manage competition related administration through competition software. Provide first aid assistance during programs ensuring all first aid incidents are reported to the Duty Manager and relevant paperwork completed. Assist in the recruitment of referees and provide feedback on their performance to the Coordinator, School and Social Sport. Document participation and report on attendance numbers. Maintain equipment and report on missing or damaged equipment as soon as possible. Regular shifts include Monday to Friday 5:30pm-10pm and various times across the weekend. ABOUT YOU You are a passionate sports enthusiast dedicated to creating inclusive and exciting competitions for students and community members. Your goal is to foster a supportive, understanding, and encouraging environment that promotes participation and retention. By being friendly, approachable, and welcoming, you ensure every customer feels valued and new participants are seamlessly integrated into our sports programs. Skills & experience Required: Demonstrated ability to supervise sporting activity and ensure participants safety. Demonstrated customer service experience. Excellent written and verbal communication skills. Demonstrated ability to resolve issues and complaints in a respectful and timely manner. Proficient in Microsoft Office, including Outlook, Word and Excel This role requires current WWCC, First aid certificate with CPR. All applicants must have rights to work in Australia. ABOUT US U@MQ Campus Life Our Mission: Bring Life to Campus. Our Vision: To be custodians of creating a sense of belonging at Macquarie University. Our Values: Campus Life culture is one that CARES based on the principles of mutual respect, integrity, honesty, and trust. Our Values are the foundation of our everyday actions and words & keep us accountable to each other, our stakeholder, customers and business partners. Benefits of working for Campus Life Free gym membership to Macquarie University Sport & Aquatics Centre. Competitive above award hourly rate. Friendly and supportive team. Staff discounts at Campus Life operated hospitality and retail outlets Access to our staff wellbeing program and staff support services Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities Access to discounted corporate health insurance and free employee flu shot program How to apply Click APPLY , include a short cover letter along with your resume outlining your experience. Please contact Tom Cambourn (Social Sport Coordinator) via tom.cambourn@mq.edu.au if you have any specific questions regarding this position.