Quality Assurance Specialist

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY AUGUST 21, 2026 This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. This posting does not accept resumes, cover letters, or attachments of any kind. Please be as thorough as possible in detailing your work history, education, and training in the application form. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits : Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave BenefitHub state employee discount program MotivateMe employee wellness program Excellent work-life programs, such as flexible schedules, training and more Access to participate in employer-supported employee affinity spaces RTD EcoPass Commuter Program Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs Our agency website: Colorado Department of Labor and Employment CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews. The salary range for this position is: $34.74 - $49.18 Hourly $2,779.38 - $3,934.54 Biweekly $6,022.00 - $8,524.83 Monthly This position exists to serve as a lead worker and subject matter expert on the administration of the units within the FAMLI Division. Position assists the QA Supervisor to assign, schedule, and prioritize work activities and assists to evaluate and monitor unit’s work performance. As a work leader and core knowledge subject matter expert, position imparts advanced knowledge, technical guidance, and policy direction to Labor & Employment Specialist on assigned team, peers, supervisor and FAMLI management. Maintains acceptable levels of performance and assure adequacy of documentation, evidence and reasoning applied to cases assigned to the work unit. Position ensures that the unit(s) assigned activities are being administered within program guidelines and requirements, key performance indicators (KPIs) and ensures compliance with applicable state and federal laws, and departmental, division and unit regulations, policies, procedures and/or standards. Assists with integration and assimilation of new or modified policies, practices, or procedures into daily routines. Serves as a content knowledge resource for work unit and peers by answering questions related to the quality program. Position collaborates with peers and supervisors to identify and recommend changes in work processes and/or procedures to improve program quality. Assists QA Supervisor in preparing and authoring written correspondence to FAMLI Leadership on status reports and inquiries regarding specific audits, providing explanation of actions taken on audits supported by interpretation of Colorado law and/or Colorado FAMLI processes. Ensures propriety of phone calls are accurate and complete. Through demonstrated leadership skills and abilities, professional experience, expertise and knowledge, position identifies and resolves complex claims-related problems and issues; monitors program-audit activities, and serves as a resource to communicate effectively and work collaboratively with inter-group work units including FAMLI management. H6N4XX Labor/Employment Specialist III Minimum Qualifications: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position such as experience in business process quality assurance, operational compliance, or process improvement. Experience strictly focused on IT software testing, system quality assurance, or User Acceptance Testing (UAT) will not qualify. Or Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years Preferred Qualifications: Experience performing internal quality assurance audits Experience writing reports, status summaries, or retrospectives that outline audit findings, error trends, and actionable recommendations for management Experience applying Root Cause Analysis to target problem areas and identify efficient process-level solutions Experience ensuring compliance with state and federal laws, program regulations, departmental policies, and key performance indicators Required Competencies Writing Reports Problem-Solving Emotional intelligence Employee coaching, monitoring and training Customer Service Effective Communication Root Cause Analysis Data Analysis <p dir="ltr" style=&q