IT Onsite Technician

Role: Provide onsite IT support for desktops, laptops, and peripherals Troubleshoot and resolve basic hardware and software issues Log, track, and update tickets using standard ticketing systems Support installations, configurations, and device setups Assist with deployments, rollouts, and user onboarding activities Maintain accurate service records, inventory, and documentation Escalate complex issues to L2 or senior technicians Communicate effectively with clients, team members, and management Ability to lift up to 50 lbs and travel as needed based on customer demand Requirements: Entry-level experience or up to 2 years in IT support, help desk, or desktop support Basic knowledge of Windows OS, Microsoft Office, and end-user systems Familiarity with ticketing systems and remote support tools preferred Valid driver’s license and willingness to travel between client sites Understanding of basic hardware components and peripherals Ability to follow processes, document work, and learn quickly Strong communication skills and customer service mindset Certifications such as CompTIA A+ are a plus Benefits: Health/ Medical insurance Internal career development program International job opportunities Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.