Payment Resolution Specialist

About Tylt At Tylt, we're building the next generation of global payment infrastructure powered by stablecoins. Our platform enables businesses to collect payments, send payouts, convert between fiat and stablecoins, and move money across borders with greater speed, transparency, and efficiency. As our network of merchants and partners grows, providing clear, responsive, and reliable support is an important part of the Tylt experience. About the Role As a Payment Resolution Specialist , you'll be part of the team supporting merchants and business customers across their payment operations. You'll help customers understand payment flows, investigate transaction issues, resolve operational questions, and coordinate with internal teams when technical or compliance-related assistance is required. This role is suited to someone who enjoys problem-solving, communicating with customers, and working in a fast-moving fintech environment. What You'll Do Respond to merchant and customer questions through email, chat, and other support channels. Help customers understand Tylt's payment, payout, settlement, and account processes. Investigate payment and transaction-related issues. Review transaction information and identify potential issues or discrepancies. Coordinate with technical, operations, compliance, and commercial teams to resolve customer requests. Follow up on open issues and ensure customers receive timely updates. Escalate complex technical, compliance, or transaction matters to the appropriate internal team. Maintain accurate records of customer interactions and support cases. Identify recurring customer issues and communicate patterns to relevant teams. Help improve internal support documentation and customer-facing guidance. Stay familiar with Tylt's products, payment flows, and supported payment methods. Maintain a high standard of professionalism when communicating with merchants and partners. What We're Looking For 1–4 years of experience in customer support, client services, merchant support, fintech operations, payments, or a related field. Excellent written and verbal English. Strong communication and interpersonal skills. Comfortable investigating problems and finding practical solutions. Strong attention to detail, particularly when dealing with transactions and financial information. Ability to manage multiple customer requests and priorities. Comfortable working with internal teams to resolve issues. Strong organizational and follow-up skills. Ability to work independently in a remote environment. Interest in fintech, stablecoins, crypto, payments, or financial technology. Preferred Qualifications Experience with any of the following is a plus: Payment gateways PSPs or payment providers Merchant support Fintech platforms Crypto or digital asset products Stablecoins Transaction monitoring Payment operations CRM or ticketing platforms KYC/KYB processes Cross-border payments Digital wallets Why Join Tylt? At Tylt, you'll work directly with businesses using modern payment infrastructure across global markets. You'll have the opportunity to: Work closely with merchants and international businesses. Build expertise in stablecoin payments and financial infrastructure. Gain hands-on experience across payment operations and customer experience. Collaborate with Product, Engineering, Compliance, Sales, and Operations. Help shape how Tylt supports its growing merchant network. Work in a remote-first environment with an international team. Grow your career within a rapidly evolving fintech company.