Technical Implementation Manager

Role Overview The Technical Implementation Manager will own end-to-end technical delivery for every Sentinel deployment, guiding customers from technical qualification through POC and rollout. This person will be responsible for unblocking infrastructure, identity, and networking hurdles hands-on, standardizing a repeatable deployment playbook, and keeping leadership informed on delivery progress and risk. This role is built for someone with a strong technical project management background who takes extreme ownership with customers and internally, thrives as a hands-on builder in unstructured, fast-moving environments, and brings a true Individual Contributor mindset. Responsibilities Own technical delivery for all active Sentinel POC’s (Proof of concept) and production rollouts. Run requirements-gathering with client IT/security teams (sizing, network, database, identity/SSO ownership). Track and unblock the provisioning phase, which lives mostly on the client side and is typically the slowest step. Coordinate preparation (certificates, credentials, licenses) and deployment (install, validation, phased agent rollout). Create, maintain and evolve the standardized pre-deployment playbook. Ensure every completed deployment ends with a clear action plan for the client on discovered risks, not just a technically "installed" system. Report deployment status and risk to BotCity's and the customer's team on a regular basis. Support customer training whenever needed, working cross-functionally with BotCity's and customer's team. Own calls with and reports to customers to ensure all stakeholders are aligned and engaged with POC and product deployment. Requisitos Required Qualifications Bachelor's degree in Technology, Engineering, Business, or a related field. Proven track record (5+ years) of running complex, multi-stakeholder technical implementations with B2B enterprise customers. Relevant experience with on-premise, hybrid, or private-cloud software (not pure SaaS onboarding). Working fluency with core infrastructure blockers, including Linux, containers, and network/firewall rules, able to diagnose and unblock deployment issues without an engineer. Working fluency with identity and endpoint deployment, including SSO/identity (SAML, EntraID, etc.), TLS/SSL certificate management, and endpoint deployment tools (Intune, GPO). Strong project management fundamentals, including scoping, timeline ownership, risk tracking and stakeholder engagement. Comfortable working directly with IT, Governance and/or Cybersecurity teams as counterparts, translating between technical and business stakeholders. Familiarity with issue tracking / PM tools (Jira) for scoping, timeline ownership, and risk tracking across customer and internal teams. Comfortable with terminal/SSH and command-line operations for diagnosing Linux and container issues. Hands-on familiarity with containers (Docker; Kubernetes). Familiarity with SSO/identity admin consoles (EntraID/Azure AD, Okta). Prior experience in an early-stage, high-growth, and fast-paced startup environment. Experience working with MS Office/Excel, Google Suite, and Notion. Ability to travel as needed to events, conferences, and team meetings. English - Fluent. Preferred Qualifications Familiarity with security/compliance concepts (vulnerability management, governance frameworks). Prior experience in Cybersecurity, GRC (Governance, Risk, and Compliance), or compliance-adjacent software implementation. Familiarity with log/observability tooling (Grafana, Kibana, or similar) for reading deployment health during POCs. Spanish - Advanced.