Senior Account Manager - Arabic Speaker

Company Description Bullwaves is a regulated Forex and CFD broker that combines extensive industry expertise with the innovation and energy of a dynamic, youthful team. We are dedicated to providing traders with secure and trusted services while leveraging cutting-edge technology to stay ahead of market trends. Our goal is to empower traders of all levels with the tools and knowledge they need to succeed in the Forex market. Join our team and contribute to shaping the future of global trading with passion and excellence. Role Overview The Senior Account Manager is responsible for managing client relationships, increasing deposit activity, and maximizing client lifetime value (LTV) within a Forex / CFD brokerage environment. This is a sales-driven role, focused on re-engaging clients, driving repeat deposits, and increasing trading volume. Key Responsibilities: Client Retention & Revenue GrowthManage a portfolio of French-speaking clients across various lifecycle stages. Re-engage dormant clients and convert non-depositors into active traders Drive repeat deposits and increase overall trading activity Maximize client lifetime value through continuous engagement Conduct outbound calls, WhatsApp, and email follow-ups Promote trading opportunities, platform features, and company offers Upsell larger deposits and encourage higher trading volumes Handle objections and guide clients through the deposit and trading process Build long-term relationships with clients based on trust and consistency Understand client behavior, trading habits, and motivations Provide platform guidance and general market updates (non-advisory) Deliver a personalized and proactive client experience Track KPIs: deposits (FTD & repeat), retention rate, reactivation rate, trading volume Monitor client activity and identify opportunities to increase engagement Maintain accurate CRM records and detailed client notes Ensure all communication aligns with financial regulations and company policies Avoid giving financial or investment advice unless licensed Follow KYC/AML awareness procedures and responsible communication standards Requirements: Native or fluent Arabic speaker with excellent communication skills. Professional level of English. 3+ years experience in Forex / CFD brokerage Proven experience in retention, sales, or client relationship management Strong communication and persuasion skills Target-driven and revenue-focused mindset Remuneration & Benefits: Competitive compensation package 28 days of annual leave 10 days of paid sick leave Medical Insurance after 6 months Birthday Gift 100 Euro Remote work environment A dynamic, collaborative environment with room to grow Ready to Join Us? If you believe this role aligns with your skills and ambitions, we encourage you to submit your resume. Rest assured, all applications will be handled with the utmost confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities.