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Company: 3801 UOB Vietnam About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Responsibility: Reports to the Team Leader / Supervisor Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures. Provide information on services offered by the bank to enhance customer relationships. Identify and maximize sales opportunities, where applicable, to all customers. Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer. Identify and respond to customer needs accordingly. Manage challenging customers professionally and provide after sales service, where applicable. Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner. Use call/contact control techniques to provide efficient, high-quality interactions with customers. Maintain detailed records of client interaction to improve quality of information available. To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image Update and perform on-line maintenance on system terminals as per customers’ requests Ensure effective and timely follow-up as promised to customers Process financial entries and adjustment on customers’ accounts if necessary Job Requirements Holds at least Bachelor's Degree in any field. At least of 2 years of experience in Customer Service related role. Be able to work in shifts Previous experience in a call center would be an added advantage. Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English. Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task. Good understanding of the bank’s customers, product, and services. Working knowledge of specialized products, systems, and services. Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax. High level of listening and comprehension skills. Able to probe for required information from customer. Assertive and able to manage in situations where there may be limited information We are recruiting permanent position for both of Officer, Senior Officer levels, subjected to the interview assessment(s). Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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